Travel Edge is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors are at the core of everything we do and specialize in air, hotel, cruise, tours, and VIP travel, where our Corporate Travel Consultants are the experts in providing tailored, full-service travel management solutions to our business clients.
Hours of operations- 830am-830p ESTPosition requirement – 12p-830p EST shift
RESPONSIBILITIES
- Exceptionally strong team collaboration and communication
- Working closely with our sales team through customer acquisition
- Lead client implementation and development, including ongoing CRM activities
- Build and maintain exceptional customer relationships
- Manage & identify specialization opportunities in air, hospitality and loyalty programs
- Arrange routine and complex domestic and international business travel for air, car, hotel, limousine, and rail
- Research and resolve all client enquiries
- Recommend best air, car, hotel, ground transportation based on customer’s needs
- Stay closely aligned with our afterhours team
- Company & traveler profile creation and upkeep
- Proper compliance with information safety & risk management
- Relentless in improving the business traveler experience
- Key role with ideation & implementation of our product development
- Other tasks as requested
QUALIFICATIONS
- A minimum of 5 years of experience in corporate travel management
- Concierge high touch experience a plus
- GDS experience required, preferably in Sabre 360/Native
- Is well-informed and keeps up to date with all airline rules and regulations, tariffs (both domestic and international), and other industry requirements, applying this knowledge accurately when making travel arrangements.
- Ability to ticket in both Canada BSP and US ARC
- Great attention to detail
- Must consistently display an exemplary professional demeanor.
- Excellent verbal and written communication skills
- Demonstrates the ability to liaise with clients and establish positive relationships
- Strong organizational, attention to detail and time-management skills to handle multiple requests and tasks at once
- A customer-centric approach with a commitment to providing extraordinary service to our clients
- Proficiency in using multiple travel booking platform, online reservation systems, and other relevant tools
- Experience in a matrix based and collaborative environment
- Ability to function in a fast-paced, demanding environment
- Experience using Microsoft products such as Excel and SharePoint
TEAM CULTURE
- A versatile team setting that adapts swiftly to industry changes and demands
- Each Travel Executive is dedicated to an account with the support of your team
- An energetic and dynamic workplace that thrives on agility and quick decision-making
- Motivated by a sales and service driven culture
- An entrepreneurial business landscape
- Always available mindset
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.
We thank all candidates for their interest however only those selected for an interview will be contacted.
