Who We Are
QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day. At QGenda, we value our employees and their contributions toward the success of the business.
We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry. QGenda is headquartered in Atlanta. To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.
About Your Role
As a Head of Testing - Time & Attendance within the Technical Delivery Services (TDS) team of QGenda CX, you are accountable for delivering timely and successful testing outcomes for our Time & Attendance customers. You are responsible for leading a high performing team that delivers on key metrics, while serving as the subject matter expert for best practices related to implementation of the QGenda platform. Maintaining a high level of team morale and compliance is at the heart of this role! This outstanding leader will cultivate relationships across all levels of the organization, including CX Leadership, Sales and Product teams, other cross-functional teams and leadership across QGenda.
How You’ll Make an Impact
Responsibilities & Duties:
Leadership and Management:
- Lead and mentor a team of QGenda software testers, providing guidance, training, and performance feedback.
- Develop and implement a comprehensive testing strategy and framework.
- Establish and manage testing schedules, resource allocation, and project timelines.
Testing Strategy and Execution:
- Design, develop, and execute test plans, test cases, and test scripts for payroll software applications.
- Develop, monitor, and act upon key employee KPIs to drive efficiencies in implementation, platform knowledge, and overall QGenda education for those teams.
- Ensure thorough testing of all aspects of QGenda, including functionality, security, performance, and compliance with relevant regulations.
- Collaborate with development teams to understand new features and changes, and ensure they are tested effectively.
Quality Assurance and Compliance:
- Monitor and report on testing progress, defects, and overall software quality.
- Identify and mitigate risks related to QGenda software functionality and performance.
- Ensure that testing processes and practices comply with industry standards and legal requirements.
Continuous Improvement:
- Evaluate and recommend improvements to testing processes, tools, and methodologies.
- Stay updated with industry trends, emerging technologies, and best practices in software testing and payroll systems.
- Foster a culture of quality and continuous improvement within the testing team.
Collaboration and Communication:
- Cross functionally collaborate to ensure testing & acceptance delivery not only executes on its own objectives, but cross functional and corporate objectives as well.
- Communicate test results, issues, and risks to stakeholders in a clear and concise manner.
- Coordinate with external vendors and partners to ensure seamless integration and performance of payroll software.
- Work with other QGenda leaders, teams within TDS, customers, and external teams to understand requirements and deliver high-quality solutions.
- Responsible for TDS delivery testing metrics & reporting to the VP and executive teams.
- Serve as the leadership level of escalation on behalf of their team both internally and for customers.
- Completes other duties as directed by a member of QGenda management/leadership.
Who You Are
- Demonstrated experience in developing strategies that enable teams to execute at high levels.
- Ability to interface at all levels within an organization from C-level to individual contributors.
- Excellent ability to clearly articulate and gain buy-in on strategy and concepts that move the organization forward.
- High degree of competency developing, leading, and inspiring support/services-focused teams to overachieve goals.
- Strong leadership, communication, and interpersonal skills.
- Excellent analytical, problem-solving, and troubleshooting skills.
Experience You Bring
- Bachelor’s degree required
- Proven experience in testing, with at least 3 years in a leadership or managerial role focused on payroll or financial software.
- Strong understanding of payroll systems.
- Experience with various testing methodologies, tools, and frameworks (e.g., manual, automated, performance testing).
- Ability to manage multiple projects and priorities in a fast-paced environment.
Applicants for this position must be authorized to work for any employer in the U.S, including located in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.
What’s In It For You
We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:
- Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
- Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
- Paid parental leave for birth, adoption or permanent placement 401(k) with company match
- Options to work in a hybrid-working model or remotely from home, depending on the position
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all. QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law. If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting.
Do not include any medical or health information in this email. We will respond to your email promptly.
