Scanner Operator

Title:

Location:

Reports to:

FLSA Classification:

Full-Time or Part-Time:

Position Overview:

Key Responsibilities:

• Prepare charge batch documents for scanning by removing obstacles such as staples, tape, or other elements that may affect scan quality.
• Batch charges, including organizing client charges into standard document order and in alignment with client specifics; create batch tickets in F1rst Anesthesia (FA).
• Batch paper payments, correspondence, and other documents needing to be scanned into the billing system or made available for Coronis personnel.
• Electronically upload charge batches for specific jobs using the Electronic Submission Tool.
• Scan batches using KoFax Accent Capture.
• Perform quality control and validation of scanned documents.
• Identify and correct poor images during the quality control phase of scanning.
• Monitor batches to ensure successful scanning and address any unsuccessful scanned batches.
• Index scanned documents and ensure accurate filing.
• Ensure all necessary files are transferred to Ajuba using Smart FTP.
• Respond daily to rescan requests from Ajuba.
• Send receipt of charges notifications to clients via email.
• Maintain daily communication regarding work status with the VP of Operations.
• Ensure the proper destruction of source documents in accordance with HIPAA guidelines.
• Maintain scanning equipment and supplies and communicate any issues with IT staff immediately.
• Other duties as required.

Skills & Technical Experience:

• 
  Education & Experience:
• High school diploma or equivalent combination of education and experience.
• 2+ years of experience in a front office or administrative role; medical billing office experience preferred.
• Experience in a diverse, multi-cultural office environment preferred.
• 
  Communication Skills:
• Professional-level verbal and written communication skills.
• Ability to communicate effectively via phone, email, and in person with employees, clients, vendors, and patients in a courteous and professional manner.
• Effective listening abilities and detailed note-taking skills; ability to draft correspondence.
• 
  Organization & Detail-Oriented:
• Strong organizational skills, able to prioritize and complete numerous tasks under time constraints.
• Ability to balance short- and long-term issues effectively, handling simultaneous and often conflicting priorities.
• High attention to detail, able to proofread materials for contextual, grammatical, and typographical errors.
• 
  Customer Service:
• Ability to provide welcoming, friendly, courteous, and prompt service.
• Ability to work professionally with employees, doctors, and management to meet company and client needs.
• 
  Problem-Solving Skills:
• Ability to logically think through and solve problems involving several variables.
• Ability to gather information and investigate issues objectively.
• 
  Computer Skills:
• Intermediate proficiency with Windows-based software, primarily MS Word, Excel, and Outlook.
• Experience with medical billing software preferred.

Qualifications:

Minimum Education/Certifications/OTJ Experience:

• High school diploma or equivalent.

Experience:

• 2+ years of experience in an administrative or front office role, preferably in a medical billing environment.
• Knowledge of scanning processes and basic technical troubleshooting for scanning equipment.
• Familiarity with HIPAA regulations and standards for document handling.

Leadership & Communication:

• Excellent verbal and written communication skills to interact with internal teams and clients.
• Ability to collaborate with IT staff and operational leaders to ensure smooth processes.

Problem-Solving & Process Improvement:

• Strong problem-solving skills to identify and resolve scanning or document issues.
• Ability to implement process improvements to enhance efficiency in document handling and scanning.

Physical Requirements:

• Physical ability to sit, stand, and bend for extended periods throughout the workday.
• Talk, hear, walk, push/pull, stoop, kneel, and reach regularly to seldom during the workday.
• Frequent repetitive hand motions, including fingering, grasping, and handling.
• Ability to read handwritten and typed documents on paper and/or computer screens.
• Ability to lift or carry objects weighing up to 35 lbs. and drive as needed.
• Continuous use of standard office equipment, including the copy/fax machine, computer, binding machine, and telephone.

Additional Information: