Come for the mission. Stay for the experience.
Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us - even you! Healthcare benefits are complex, underutilized and a mystery for most users. We’re removing that complexity. Now more than ever, employers are adding value to their employees’ benefits like telemedicine and mental health services. HealthJoy’s industry-changing tech platform consolidates those benefits into a simplified benefits experience, saving users time and money. With $48.5M in fundraising to date, HealthJoy has garnered workplace awards for Inc.’s Fastest Growing Startups and Built In Chicago’s Best Places to Work while growing globally to nearly 400 team members.
We’re continuing down the path of high growth and high impact, and this role is a key member of the Marketing Team making that happen.
*Hours: 20 weekly (15-20 hours, including weekends)*
*Availability evenings and weekends preferred*
*Candidates located in Eastern and Pacific time zones are strongly encouraged to apply for this role*
*$45.00/hourly*
*Shifts: Candidates must complete 10 peak hours per week, defined as weekdays from 5 PM to 9 PM local time or weekends, spread across two or more days; schedules are set one month in advance and can be adjusted ongoing.*
Overview
The MSK Coach is the face of the HealthJoy Back & Joint (MSK) program for hundreds of members each year. Armed with technology and the leading programming for chronic pain, MSK Coaches are able to positively impact far more people than is possible in a brick and mortar clinic, all while maintaining phenomenal flexibility and more earning power. The MSK Coach curates programming for their members, holds them accountable to get through their assigned programs, and provides feedback to improve our product and programming for all members.
Responsibilities
- Onboard new members into the MSK program through introductory calls and shorter check-in calls in the first month a member is enrolled
- Help members commit to and stay accountable to their program to achieve world-class pain and function outcomes
- Adapt programming to members as needed
- Monitor member adherence and progress in order to proactively identify and reach out to “at risk” members
- Reach out to “at risk” members and respond to member questions in a timely fashion
- Work with 120 or more people in peak season of January - April to reduce their pain and improve function
- Collect glowing member testimonials and “thank you” from members whose lives you have changed for the better so that we can share that back with their employer or other HealthJoy colleagues
- Provide feedback on the programming to the rest of the coaching team to help elevate the skills of everyone and the outcomes for all members
- Provide feedback to the product and leadership team to improve our business, technology, member experience, and coaching experience
- Manage your schedule with accountability and openness - we don’t have time to micromanage
- Use the flexibility we offer to balance your member schedule and your personal life so that you can do the things you love to do with the people you love to do them with
Requirements
- Personal Trainer certification
- Strength Coach certification
- Corrective Exercise Specialist certification
- College degree
- Minimum of 3 years of relevant work experience
- Preferred: Experience in a physical therapy clinic or other healthcare setting
Commitment to Equal Opportunity
HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.Don’t meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
HealthJoy is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role and HealthJoy, we encourage you to apply. You may be just the right candidate for this or other roles.
