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Client Service Associate

BizIQPhoenix, Arizona, United StatesRemote, Onsite
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Full-timeDescriptionAre you passionate about digital marketing and local SEO? Do you have a knack for optimizing business listings and enhancing online visibility? We're looking for a skilled professional to manage Google Business Pages for small to medium-sized businesses. This dynamic role involves optimizing business information, boosting local search rankings, managing customer reviews, and ensuring data accuracy across online platforms.

We are hiring (100% remote) in the following states:  AZ, AL, AK, AZ, CT, FL, GA, IL, IN, MI, MN, MO, NC, NE, NJ, OH, OR, PA, SC, SD, TX, VA     


ABOUT THE COMPANY


At BizIQ, our mission is to accelerate business growth through innovative and affordable digital marketing solutions. We are a trusted Google Featured Partner, with a success record of helping over 36,000 small businesses enhance their online presence. Nationally recognized for our award-winning culture and listed on the Inc 5000 as one of the fastest-growing companies, we also hold an A+ BBB rating for ethical business conduct. With a vision to impact 150,000 businesses, our organization is built on a foundation of commitment to our core values: Growth Mindset, Results Oriented, Innovative, Inspirational, Accountable and Transparency.

OBJECTIVES


  • Claim and verify Google Business Pages for small to medium-sized business accounts.
  • Optimize business listings with accurate and compelling information, ensuring alignment with client branding.
  • Implement local search optimization strategies to enhance businesses' visibility on Google.
  • Conduct keyword research and integrate relevant terms to improve local search rankings.
  • Monitor and respond to customer reviews on Google Business Pages.
  • Implement strategies to encourage positive reviews and address any negative feedback promptly.
  • Ensure the accuracy and consistency of business information across all online platforms.
  • Collaborate with clients to gather and update relevant details for optimal online representation.
  • Track and report on the performance of Google Business Pages, providing insights and recommendations for improvement.
  • Utilize analytics tools to measure the impact of local optimization efforts.

COMPETENCIES


  • Proficient at clearly communicating ideas both verbally and in writing to diverse audiences.
  • Knowledgeable in creating SEO-friendly content and utilizing internet marketing strategies for enhanced digital engagement.
  • Experienced in providing excellent customer service and phone support, resolving issues efficiently and professionally.
  • Highly skilled in using and navigating various web browsers and computer applications effectively.
  • Expert in English grammar, spelling, and punctuation, ensuring high-quality written content.
  • Detail-oriented with strong time management skills, capable of efficiently prioritizing tasks to meet deadlines.
  • Exceptionally organized and able to maintain productivity under pressure, delivering results in fast-paced environments.
  • Dedicated to data accuracy and consistency, with experience in meticulous data entry and validation.

EXPERIENCE AND EDUCATION


  • Experience in a similar role within a client facing or digital marketing industry.
  • Associates or Bachelor’s degree in marketing, business, or related field, is a big plus

PHYSICAL REQUIREMENTS


  • Prolonged periods of time sitting at a desk or computer.
  • Must be able to lift up to 15 pounds at times.

COMPANY BENEFITS & PERKS


  • Health Benefits: United Health Medical plans (with Company HSA Contribution), MetLife Dental plans, Vision plan, Life Insurance, Disability Insurance and more
  • Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays
  • Retirement Savings: 401K 
  • Parental leave: Inclusive and supportive parental leave policy
  • Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift cards or other prices. 
  • Award Winning Culture: A fun, energetic workplace, with a supportive atmosphere, no traveling required

COMMITMENT TO DIVERSITY


As an equal opportunity employer committed to a diverse and inclusive workplace, BizIQ values a staff reflective of our community. We hire talent at all levels, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability. We actively foster inclusion within our company and in all interactions with clients, candidates, and partners.Salary Description$16 /hr.

Life at BizIQ

At BizIQ, we’re more than just a resource for making your small business shine: we’re a small business ourselves; with the same goals and aspirations as the clients we serve. Our focus on local, small businesses and their communities is no accident—it’s the embodiment of our own goals that we’re passing on to others like us. We know that small business is the backbone of innovation and the heartbeat of America and we’re here to help make sure that your small business is among those driving our nation forward. Our passion, drive, and satisfaction come from positive impacts we make on our small business partners.
Thrive Here & What We Value1. Growth Mindset2. Results Oriented3. Innovative4. Inspirational5. Accountable6. Transparent7. Fun, energetic workplace with quarterly culture initiatives8. Commitment to diversity and inclusion
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