At Consumers Credit Union, we’re not just “The People in Your Corner,” we’re a certified Great Place to Work! We're currently looking for a Quality Control Specialist to join the team!
Are you a person that needs to ensure that things are done correctly? As a Quality Control Specialist you will use your detail orientation skills to analyze, identify, and implement quality control reviews and practices, focusing on member information. You’ll catch errors and things that don’t look just right and make sure they get corrected quickly so that all of the member information data is accurate and in compliance!
Schedule/Location:
- Ability to work Monday – Friday 8:30 am - 5:30 pm
- This is a “flex” position with work from home days along with onsite days based at our Lake Forest corporate office.
- Local Northern IL/Southeastern WI candidates only!
Your Key Responsibilities:
- Reviewing account setup and title changes for accuracy on account opening and maintenance. Conducting reviews of new accounts to ensure that verifications have been reviewed and cleared, all paperwork and required documentation has been collected and entered into the system. If there is an error, you’ll trigger a QC ticket to make sure things get corrected in a timely manner.
- Providing support to branch and new account online opening teams on documentation, identification and system set up for accounts.
- Reviewing member data changes, ensuring compliance, accuracy, and completion such as person records, deposit account records, and other documentation.
- Conducting impromptu onsite branch visits to ensure that appropriate procedures are being followed.
- Overseeing branch coin and currency services to include the servicing and replenishment of the ATMs and ITMs. Coordinating meetings with the 3rd party vendor(s) and ensure that cash limits are being maintained according to established guidelines.
- Reviewing cash levels to ensure that excess cash is not being stored at the branches or in the 3rd party vault.
- Reviewing, monitoring and ensuring integrity of branch procedures and processes. Updating team where appropriate and recommend improvements or efficiencies.
- Collaborating with 3rd party vendors to manage user access, outstanding tickets, generating monthly reports, facilitating meetings and being involved with projects as needed.
What we’re looking for:
- Associates Degree in Business, Finance or Related
- 3+ years’ experience in Quality, Financial industry, or Banking
- Off the charts attention to detail skills
- Multi-tasking and time management skills with ability to prioritize
- Proven track record of solving problems and using sound judgement to make decisions and recommendations
- Effective written and verbal communication skills
- Analytics and research skills
- Computer proficient with emphasis on Excel (formulas and formatting)
With CCU you’ll enjoy:
A stable, growing, well-managed company with a bright future. A sincere commitment to our core values: Be Helpful, Act with Integrity, Be Transparent, Keep it Simple, Be Positive, Embrace Inclusion and Diversity. A belief in developing our employees to their fullest potential. And total rewards that include competitive pay and other benefits:
- FREE: basic life insurance, short-term and long-term disability insurance, employee-only fitness center.
- Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, student loan assistance, paid parental leave, and more.
- Generous Paid Time Off (accrue up to 4 weeks during your first year!) + 11 company paid holidays + CCYou Day - a paid day off for you to focus on your wellbeing.
More about CCU:
We’re Consumers Credit Union (CCU) and we’re The People in Your Corner.We’re a financial institution just like a bank, except not exactly. Banks have customers, but because we’re a not-for-profit, member-owned credit union, we have members. And because we’re not a bank, we don’t drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services. We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion – and we always put our members first.In fact, we serve over 200,000 members and have over $3 billion in assets.
We employ nearly 500 people in the Chicago area and operate 14 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide. And although we’ve been around for over 90 years, we’re just getting started!
Equal Opportunity Employer:
CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment.
CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.
