Position Summary
Pay:19.71-20.00The role of the Banquet set up attendant is set up, breakdown/strike meeting rooms in accord with our banquet event orders for the purpose of meeting and exceeding our guest expectations in a prompt, courteous, and pleasing manner.Maximizes customer satisfaction by ensuring that detailed instructions for all assigned meetings, conventions, and banquets are carried out properly
Establishes professional and courteous rapport with customers to maximize satisfaction and repeat business
Coordinates servicing of special customer requirements through other departments and outside sources as required
Maximizes customer comfort by monitoring lighting, temperature, maintenance, and sanitation
Set up of furniture, seating, and equipment according to customer specifications and hotel standards
Contributes to the general upkeep of function rooms and related public areas
Ensures that floors, walls, and equipment are clean in function rooms
Removes debris from public areas
Stores all banquet furniture and equipment following event
Maintains all Banquet Department equipment, storage, and work areas properly; reports any equipment in need of repair or replacement
Holds thorough understanding of all banquet AV and sound equipment; keeps detailed inventory and stays up to date on practices for utilizing all equipment
Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations
Communicates and demonstrates the service brand behavior to other employees
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
Performs other duties as required to provide the service brand behavior and genuine hospitalityRequirement/SkillsStrong organization skills - ability to proactively prioritize needs, put first things first, and effectively manage resources and time.Strong verbal communications skillsAbility to read and interpret detailed banquet and event orders as it relates to space set upAbility to read and interpret instructionsPhysical DemandsAbility to lift up to 25 pounds constantly, up to 50 pounds frequently, and up to 100 pounds occasionallyAbility to maneuver up to 150 pounds, occasionally, for short periods of timeAble to set up and take down tables, chairs, stages and other banquet meeting fixturesAbility to push and pull carts weighing up to 200 poundsAbility to stand for extended periods of time, constantlyOther InformationThe hotel business functions seven days a week, 24 hours a day.
All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all timeshis position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class.
Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
