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At the core of Bectran's mission, our Customer Success Department plays a pivotal role. This team is instrumental in ensuring client satisfaction from the initial product demonstration to ongoing support post-implementation. As a Customer Success Representative, you'll be involved in crucial aspects of SaaS Product Implementation, Product Management & Strategy, and providing both Technical and Business Support to our clients.
What You Will Do:
- Lead and support customer onboarding and implementation for the Bectran platform.
- Collaborate in product enhancement by understanding customer needs and crafting tailored features/workflows.
- Prioritize product development based on customer feedback and software development cycles.
- Conduct engaging product demonstrations for potential clients using online conferencing tools.
- Provide comprehensive customer support to existing clients via phone, email, or support tickets.
Requirements
What You Need to Be Successful:
- Bachelor's degree.
- 1-3 years of experience in a technical or business client-facing role (Preferred but not required).
- Strong passion for application functionality and design.
- A natural ability to understand and articulate software features.
- Proven track record in building and maintaining strong client relationships.
- Exceptional communication skills.
Who We Are:
Since its inception in 2010, Bectran has pioneered cost-effective credit management and accounts receivable automation solutions for all sizes of organizations. Bectran’s SaaS solutions — credit, collections and accounts receivable — provide seamless user experiences across various industries and empower users with robust credit evaluation services, providing more oversight, control and efficiency to companies of all sizes. Our dedication to improving the efficiency of the order-to-cash cycle has helped companies cut down the time to process and approve credit by over 90% while significantly lowering the risk of default.
We are committed to helping businesses make the transition to powerful SaaS technology solutions that save you time and money.
What You’ll Love About Bectran:
- Opportunity to develop strategic industry insights and drive personal success.
- Engaging with Fortune 500 companies to address significant industry challenges.
- 100% company covered medical, dental and vision insurance.
- PTO and paid holidays.
- Company paid wellness and fitness programs.
- Relaxed, casual dress code.
As Bectran continues to expand in the Fintech industry, we are looking for talented and passionate individuals to enhance our Customer Success team. If you're eager to contribute, tackle complex challenges, unleash your potential, and grow professionally, we are excited to hear from you!
