As Vanta’s Customer Success Manager within the Customer Success Advisory, you will play a pivotal role in guiding a diverse portfolio of customers through their security and compliance journeys with Vanta's specialized solutions. Working closely with your CSA team, you will engage with customers through a combination of proactive email outreach, calls, and collaborative use of a shared inbox. Your mission is to ensure the retention and satisfaction of Vanta’s customers by providing world-class customer service at scale, driving customer health, and maintaining a thriving book of business.
At Vanta, our mission is to secure the internet and protect consumer data. We empower companies to continuously monitor and improve their security posture, proving their compliance with ease. Our team is made up of talented individuals, many of whom have thrived at Vanta without prior security experience. We are dedicated to providing an inclusive work environment and solving complex security challenges for our customers.Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible.
As Vanta’s Customer Success Manager within the Customer Success Advisory, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy.
What you’ll do as Customer Success Manager as Vanta:
Serve as a key advisor to a broad range of customers across different industries, roles, and stages of their journey, using a blend of 1:1 and 1:manyapproaches to maximize impact and engagement.
Leverage email campaigns, calls, and a shared inbox to anticipate and address customer needs, ensuring they remain on track to achieve their security and compliance goals.
Enable customers to become self-sufficient Vanta advocates by guiding them through immediate challenges while setting them up for long-term success, value realization, and retention.
Utilize our CS platform, Catalyst, to track and prioritize customer health indicators across your book of business, making data-driven decisions to enhance customer outcomes.
Develop a deep understanding of Vanta's platform and its applications, advising customers on how to optimize their use of our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, Custom Frameworks), Trust Reports, and Risk Management solutions.
Partner closely with your Scale CSA team to co-develop and execute plays that drive customer engagement, adoption, and retention across the entire Vanta customer base.
Proactively identify at-risk accounts, provide detailed customer insights, and collaborate with Account Managers to uncover expansion opportunities.
Coordinate with Support and Finance to efficiently resolve customer issues, ensuring a seamless and positive experience.
Act as a customer advocate, channeling feedback and insights to the Product team and broader organization to drive continuous improvement.
How to be successful in this role:
Have 2+ years of experience in Customer Success at a SaaS company.
Background in running a large book of business at scale
Willingness to collaborate with others and drive mutually beneficial outcomes
Self-motivated and curious: Bias for action and committed to iterating when necessary
Work effectively in a highly ambiguous, ever-changing environment
Experience working in the security or compliance industry is preferred
Possess clear and thoughtful communication skills, with strong critical thinking ability
Be highly empathetic to customers, with a proven track record of long-term customer retention.
Experience with hitting retention targets and creating happy, healthy customers
Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up
What you can expect as a Vantan:
Industry-competitive compensation
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks fully-paid parental Leave for all new parents
Health & wellness and remote workplace stipends
401(k) matching
Flexible work hours and location
Open PTO policy
9 paid holidays in the US
Offices in SF, NYC, Dublin, and Sydney
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below. The salary or OTE range for this position is $113,000 - $133,000.
This role may also be eligible for commissions/bonus, equity, medical benefits, 401(k) plan, and other company perk programs.At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous—not just a point-in-time check— is essential.
Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.#LI-remote
