About Pendulum
Pendulum® is leading a revolution that is occurring around the world to improve physical and mental health by first understanding, then restoring and enhancing the human microbiome. Studies have shown that our microbiome (the bacterial communities in and on our bodies) is linked to everything from metabolism and diabetes, to longevity, weight loss, healthy immune systems, cancer prevention, feelings of well-being, inflammatory bowel disease, and even healthy skin. We have just scratched the surface on understanding the impact that our microbiome has on our lives.
During early life we develop a diverse and balanced microbiome that plays a critical role in shaping our long-term health. Over our lives, a combination of diet, lifestyle, antibiotics, and aging can decrease the effectiveness of our microbiome.Pendulum recognized the enormous impact they could have on people’s lives if they were able to address the imbalances in the microbiome. To accomplish this, Pendulum created proprietary probiotic pipelines and a unique discovery platform to identify key, novel bacterial strains and the prebiotics that feed them. The company has also built and developed the world’s first manufacturing technology to produce bacteria in an anaerobic (oxygen-free) environment at scale.The medical probiotics that Pendulum has formulated have transformed the consumer probiotics market into a new category of therapeutic offerings that deliver the power and efficacy of a pharmaceutical with the safety and accessibility of a natural probiotic.
Due to Pendulum’s explosive revenue and customer growth over the last two years, the company earned a spot on Forbes Magazine’s exclusive “The Next Billion Dollar Startups” list.If you’re interested in improving the lives of people globally and you love working in a cross-functional, collaborative, inspiring environment, please continue reading.
Position Summary:
We are looking for a passionate Microbiome Support Specialist to join our team and help us provide consumer education and consumer support for our growing catalog of next-generation probiotics and booster products, including Pendulum Glucose Control, Akkermansia, Metabolic Daily, GLP-1 Probiotic, and Polyphenol Booster.Reporting to our Sr. Microbiome Support Specialist, you will work as a Microbiome Support Specialist for our customers across all marketing and sales channels, including direct customer support (phone, chat, email), social media, and proactive engagement to empower and educate them along their journey with Pendulum.
You will also play a key role in cross-functionally supporting projects across the Customer Experience, Brand Marketing, Regulatory, and Clinical teams to elevate science-based support resolutions and credibility at every touch point in the customer journey.
What You'll Do:
- Provide customer support for science, medical, or nutrition-based inquiries across all marketing, sales, and support channels–with an emphasis on phone and email communications
- Develop educational materials with the Sr. Microbiome Support Specialist to proactively educate and inform current and prospective customers on gut health
- Collaborate with the Sr. Microbiome Specialist to elevate the content of our Help Center and customer support materials used by Tier 1 and 2 support agents for science, medical, or nutrition-based inquiries
- Collaborate with the Healthcare Marketing team to support Pendulum's healthcare practitioners
- Partner with Regulatory, Clinical, and Brand Marketing teams to drive alignment and adherence for product claims, approved customer support language, and adverse event reporting
- Conduct microbiome expert calls providing education and guidance for consumers purchasing our products to drive higher conversion rates and new customer acquisition
- Assist the marketing team in developing microbiome nutrition content through a variety of platforms, including blog posts, social media, and video content
- Monitor and report on customer behaviors and progress to provide feedback and insights to drive positive customer outcomes and retention
- Track success stories as case studies/seek testimonials that Healthcare, Growth, and Brand Marketing functions can utilize
- Remain current on the rapidly changing field of the gut microbiome and the latest recommendations for consumer education techniques
- Other responsibilities as assigned
About You:
- 3+ years experience in a customer or patient-facing role
- 1-3+ years experience in educational program development in the healthcare industry
- Proficient scientific and clinical understanding of microbiome science
- Proven track record of executing revenue-driving business activities and achieving targets
- Healthcare credentials required (RD, RN, MSN, CN, BS/MS in Biology, etc)
- Strong personal and professional drive to get things done
- Excellent organizational skills with attention to detail and multi-tasking ability
- Strong communication skills, actively contributing ideas, energy, and desire to succeed as a team
- Energy, passion, and a strong desire to build a transformational brand in today's marketplace
- Ability to change information into insights for actionable growth and sales
- Entrepreneurial spirit, ferocious curiosity, and innovative sensibility
- A true "Team Player" who can work cross-functionally to achieve results
- Ability to make day-to-day decisions without direction
Salary & Benefit
- $87,975- $95,000
- Medical, Dental, and Vision
- Commuter Benefits
- Life & STD Insurance
- Company match on 401 (k)
- Flexible Time Off (FTO)
- Equity
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