Job Overview
Support Sales team in all aspects of administration and reporting. Provide support in a timely manner to field sales force and dealer organizations, particularly for product flow and sales reporting.
Responsibilities
- Administrate and manage all aspects of direct order processing. This includes but is not limited to creation of new customer accounts, obtaining and reviewing appropriate customer quotes, follow-up of orders in-house for timely delivery, assisting with A/R issues as required, and reporting. Provide timely customer support and answer incoming calls and emails from customers and sales representatives.
- Maintain sales orders
- Maintain support on product delivery and changes, pricing and customer service.
- Provide timely and effective pertinent product and sales assistance as required.
- Assist in administration of product promotions and special sales programs as required.
- Support sales representatives with product, paperwork, questions, delivery, problems.
- Discuss and assist in resolving issues of purchase orders or invoices to sales representatives and customers.
- Check all orders to verify pricing, discounts, and other order requirements prior to order entry.
- Field all customer inquiries regardless of channel (e.g., phone, email) and handle appropriately.
- Collaborate with multiple departments (credit, product management, procurement, warehousing, and sales) to ensure orders are processed accurately and within order and shipping guidelines.
Skills & Experience
- Minimum 2 + years’ administrative experience, preferably in sales and/or marketing environment preferred
- Demonstrated working knowledge of MS Office applications (Word, Excel, Outlook)
- Strong administrative skills
- Excellent verbal and written communication skills
- Strong time management and organizational skills
- Ability to analyze information and apply the best solution to complete the order and or resolve a problem.
- Ability to apply general rules to specific problems to produce answers that make sense.
- Ability to read and understand information and ideas presented in writing.
- Ability to work under pressure and accomplish objectives with strict deadlines.
- Ability to work independently in challenging situations (time constraints, etc.).
- Ability to develop constructive and cooperative working relationships with others in a team environment and maintain them over time.
Company Overview
Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!
Benefits
Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere.
