At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa.
Job Overview:
Digital Engagement Coordinators manage and maintain customer channels on a daily basis by actively participating in conversation within the community, monitoring crisis moments, executing social listening, identifying trends or issues that can provide valuable insight for clients. Digital Engagement Coordinators will assist in evaluating content performance and helping to implement effective social strategies to ensure clients are authentically interacting with their community. They are individual contributors and report into Delivery Team Managers.
Some responsibilities include:
- Conducting moderation across all relevant customer channels in line with brand guidelines i.e. Facebook, Instagram, Twitter, TikTok, YouTube, Discord, BeReal, WhatsApp.
- Managing creation and regular updates to community management FAQs and resources.
- Supporting off-hours community management and moderation during special customer events or moments as required.
- Execute social listening on behalf of customers.
- Contribute to internal and external presentations to support professional growth in public speaking and presenting to stakeholders.
- Foster relationships with internal/external stakeholders to ensure strong collaboration across teams.
- Support customers with content ideation based on platform best practices and community insights.
- Social copywriting for customer content where required.
- Manage customer content calendars and any associated amends following feedback.
- Create and execute reporting deliverables against timelines, including ad-hoc reports, crisis reports, monthly, quarterly and annual reports as well as campaign specific reports in partnership with the Analytics team.
- Regularly emulates Khoros company values and reinforces amongst working teams and direct reports consistently.
You might be a good fit if you have:
- 1-3 years in the social media space or equivalent combination of experience, education, and training
- Demonstrate passion for social and an eagerness to learn and share new trends in the social and digital marketing space.
- Content creation experience and/or Photoshop skills are preferred, but not required.
At Khoros we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history. If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know confidence levels and imposter syndrome can get in the way sometimes. We don’t want either to get in the way of finding awesome candidates!
About Khoros
The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.
Our Core Values
Accountability - We embrace an ownership mentalityCustomer-Centricity - We are obsessed with achieving customer value Agility - We move with urgency and purpose
