At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa.
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Job Overview:
As a Senior Technical Consultant within our Professional Services team, you are essential to our customers’ success. You are responsible for designing and implementing optimal Khoros solutions to meet customer needs. On a day-to-day basis, you will be responsible for: understanding customer goals and guiding them to appropriate technical solutions; designing, implementing, and overseeing the development of these solutions; contributing to pre-sales efforts (feasibility, scoping, analysis, estimation); working with colleagues, as needed, throughout the design and delivery lifecycle.
Some responsibilities include:
- Working with customers to understand goals or requirements and guiding them to an appropriate technical solution; scoping, estimating, architecting, and implementing custom UX on Khoros' core products; articulating complex technical concepts in layman's terms.
- Overseeing the delivery of projects from a technical standpoint with the goal that the completed implementation adheres to the intended design and properly addresses the business requirements.
- Leading the technical track of a project and delegating project tasks to other engineers; collaborating with other engineers to solve technical problems and unblock project tasks; executing code reviews.
- Consulting with customers on Khoros UX customization best practices via video conference, phone, email, and occasionally in person.
- Managing and accounting for your own time and activities.
- Contributing to operational and process improvements within the department.
- Due to the nature of our customer-centric team, participation in occasional off-hours deployments and/or occasional rotation in on-call outage assistance may be required.
You might be a good fit if:
- 8+ years of professional web development experience.
- 3+ years experience in a customer-facing technical consulting role or similar position.
- Strong command of the English language (written, spoken, colloquial). You should have a clear telephone voice and good diction.
- Confidence in your presentation skills – ability to capture attention and deliver key messages in a variety of contexts (small groups to larger audiences).
- Able to connect strategic objectives to technical solutions; diplomatically questioning assumptions and approaches while collaborating to identify the best path forward.
- Strong foundation in semantic and accessible mark-up (HTML5/ARIA), modern CSS and layout techniques (CSS3/Flexbox/Grid), CSS preprocessors (Sass, PostCSS).
- Strong understanding of Javascript and related frameworks.
- An incredible eye for detail and an obsession for pixel perfection, along with the creative mindset to effectively combine aesthetics and usability.
- General software systems literacy to be applied in the context of customer consultation and technical delivery.
- Professional experience with:
- Feasibility analysis and scoping technical work using a variety of methodologies (formal and informal)
- Leading technical tracks of projects and delegating tasks to junior teammates
- Ability to apply critical thinking to customer and team objectives in order to understand requirements, goals, and issues and formulate possible solutions.
- Comfortable breaking down large problems and concepts into achievable segments; talent for troubleshooting
- Eager and able to learn independently while also recognizing when to seek help.
- Strong time management skills when serving multiple customers with competing priorities.
Preferred:
- Comfortable with basic client-side scripting (eg: JavaScript, jQuery, XML, JSON).Experience with a server-side templating framework (e.g.: Freemarker, Velocity, Handlebars).Familiarity with React, Typescript, GraphQL, NodeJS, PostCSS.Familiarity with UNIX command-line tools and scripting.Working knowledge of software revision control systems including Git and Subversion.
This is a United States-based, remote position; however, at this time we are not able to consider candidates living in the following states: Alaska, Arkansas, Delaware, Hawaii, Idaho, Iowa, Kentucky, Nevada, North Dakota, South Dakota, Tennessee, Vermont, West Virginia and Wyoming.
The base salary range for this role is $115,000-$125,000 with a 15% Bonus. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications. Your actual pay will be based on your skills and experience — talk with your Talent Acquisition Partner to learn more.
At Khoros we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history. If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know confidence levels and imposter syndrome can get in the way sometimes. We don’t want either to get in the way of finding awesome candidates!
About Khoros
The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.
Our Core Values
Accountability - We embrace an ownership mentalityCustomer-Centricity - We are obsessed with achieving customer value Agility - We move with urgency and purpose
