At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa.
As a Project Coordinator at Khoros, you will be a key resource in our Global ProjectManagement Office, ensuring that our Project Management team has the support they needto deliver successful project outcomes. Are you organized, articulate, and detail oriented? Canyou manage multiple priorities? Do you have scrum experience, the ability to break downcomplex scope into bite-sized stories, and can follow and improve existing implementationprocesses? Do you love to analyze data to find trends? If so, then we’ve got a great job for you!We are seeking an individual who will fulfill the following responsibilities on our team:Initializing projects by reviewing scope and creating stories and project schedules for ourPMO, assisting with administrative responsibilities regarding staffing and capacity planning,and following up with project team members to ensure compliance with specific projectmanagement initiatives.
Responsibilities
● Reviewing Project Scope, Estimation efforts, Salesforce project associated data andbreaking it down into manageable Jira Stories● Communicating with Project Owners and Team Members on new projects & staffingassignments● Monitoring project tasks and operational procedures to ensure compliance● Identifying and sharing out-of-compliance metrics to Management.
Noting down theseincidents and analyzing ways to improve the processes.● Updating and maintaining process documentation and suggesting improvements toproduct SKU’s documentation shared across the org.● Assist in preparing budget forecasts, charts, and spreadsheets● Completing administrative activities for the Professional Services team● Lead smaller PMO projects● Participating in high priority initiatives as needed
Requirements
- Exp. 2-4 years in a SaaS based org.- Bachelor’s degree from an accredited university- Outstanding oral and written communication- Super organized and detail oriented with the ability to manage multiple priorities- Ability to independently manage (and context switch) between several responsibilities- Demonstrated ability to organize and manage multiple priorities simultaneously- Excellent problem solving skills- Strong flair for technology and technology solutions- Mastery of the English language (written and spoken)- Ability to work EMEA hoursPlus: Experience with Jira and story creation for technical developersPlus: Experience with SmartSheet, Salesforce, Google AppsPlus: Hands-on project management experience
About Khoros
The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.
Our Core Values
Accountability - We embrace an ownership mentalityCustomer-Centricity - We are obsessed with achieving customer value Agility - We move with urgency and purpose
