Today, 67% of students and 82% of low-income students can’t read at grade level by the end of third grade. That’s when students are supposed to go from learning to read to reading to learn. It’s America’s number one education crisis and we know how to fix it.
Ignite Reading delivers one-to-one virtual tutoring that teaches every student the foundational skills they need to become a confident, fluent reader. We pair students who need extra support with expert reading tutors who provide daily, 15-minute, Science of Reading-based instruction that rapidly closes their decoding gaps. We focus on the foundational reading skills—phonics, phonemic awareness, and sight words—kids need to master so they can decode a sentence. Students in Ignite Reading’s program achieve over 2 weeks of reading skills growth per week of instruction, and notably all students achieve the same outstanding results including students with IEPs, multilingual learners, students of color and those receiving free or reduced-price lunch.Ignite Reading is a mission-driven public benefit corporation.
We believe we can do well for our team members and shareholders while we solve one of the nation’s biggest challenges. We believe we will be more successful with a diverse team and are seeking candidates who have lived experience related to social justice, diversity, equity, and inclusion.
Your Role
Reporting to the Sr. Manager of Systems, the Systems Associate is responsible for supporting the administration of our internal business tools and providing Tier 1 support for our internal help desk.Help Desk / IT Support
- Troubleshoot account and systems issues for a wide range of internal business tools:
- Serve as the first point of contact for full-time and part-time staff members seeking technical assistance
- Troubleshoot hardware and software issues, determine the best solution, and walk staff members through the problem-solving process
- Escalate and drive resolution for Tier 2 and Tier 3 third-party systems tickets
- Manage and resolve Tier 1 HubSpot tickets
- Manage internal drive/folder share requests, new systems permissions, and execute password resets for internal accounts
Systems Administration
- Set-up new hires with systems access to all systems and platforms, as aligned with Ignite Reading’s access policies and requirements
- Remove access from all systems for exited employees
- Ensure detailed tracking for both new hires and exited employees to support compliance efforts
- Conduct regular security audits on internal business tools in partnership with compliance
- Explore and evaluate new systems based on business needs
- Create and deploy Google Scripts and other automation tools (i.e., Slack bots) to improve business processes
Identify technical staff training needs, lead trainings, create documentation, and/or update training materials to enable staff adoption of internal business toolsAssist with ad hoc projects to streamline technical organization-wide operations, as led by the Sr. Manager, Systems
Competencies
- 1-3 years in a Help Desk, IT, or Systems Administrator role; CompTIA A+ certification strongly preferred
- Experience with Google Workspace and Google Admin Console required
- Support-oriented, with practical experience in navigating and enhancing new systems and processes
- Previous experience in a start-up or hyper-growth environment preferred
- Enthusiastic personality with superior communication, presentation, and interpersonal skills
- Exceptional attention to detail, impeccable organizational skills, and ability to manage multiple projects
- A willingness to do whatever it takes to get the job done while balancing long-term projects with the urgency of immediate demands
- Ability to be disciplined yet flexible while working in a remote environment
At Ignite Reading, we’ve decided to embrace a transparent compensation structure for a few reasons:
To promote fairness and equity: This approach supports fairness within our structure. When everyone knows how compensation decisions are made, it reduces the likelihood of pay discrimination based on factors like gender, race, relationships, or negotiation skills.To provide accountability for our approach: The same role receives the same compensation, with no negotiation.To build trust within the organization: When employees understand how their compensation is determined, they are more likely to trust organizational structures and decisions, which can lead to overall better culture.To support legal considerations: Many states are moving to requiring compensation listed on job descriptions and we want to follow these rules. Salary: $65,000
We also ensure you have the tools you need to thrive both in and out of work.
- Employee Stock Options
- Medical, Dental, and Vision (80% employee coverage, 50% dependent coverage)
- Short-term disability (100% employer paid)
- Technology Stipend
- Unlimited PTO + 12 paid holidays
- Professional Development Stipend
- Wellness Reimbursement
- Internet Stipend
- 12 Weeks of Parental Leave
- Yearly Staff Retreat
- Voluntary Life Insurance
We believe in building and fostering a diverse and inclusive workplace environment. We are proud to be an equal opportunity employer where all applicants are considered for employment without attention to color, religion, sexual orientation, gender identity, national origin, veteran or disability status. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.
We strongly encourage you to apply if you’re interested!We are seeking candidates who have lived experience related to social justice, diversity, equity, and inclusion. We are a virtual organization with headquarters in the California Bay Area.
