UX Research Internship (German speaker, 50-80%)

Sherpany is the Swiss market leader for meeting management software. Since its founding in 2011, it has pursued the goal of creating a world in which every meeting counts. Over 400 European companies and 12,000 decision-makers are already using Sherpany with the aim of making their business relevant meetings more productive and thereby increasing corporate success. With headquarters in Zurich and 130 Sherpanees from 27 different nationalities, we are an international company with a flat hierarchy, in which you can take lot of responsibility and your ideas are always welcome.

What you will learn in this internship:

• First-hand experience on planning, conducting and analysing a UX/CX research; project in a Software company, working alongside the CX and UX team;
• You will gain experience in speaking to customers and marketing/sales related activities such as cold emailing outreach;
• You will have contact with business tools such as Salesforce, Confluence and others which will be important in your career;

You will support the team by:

• Organising research projects, especially recruitment of users for interviews;
• Analysing CX and research data, such as metrics and interviews;
• Creating research reports;
• Collaborating on research projects with others;
• Participating in research-related activities, such as recruitment by doing outreach, interviews, minute taking and doing analyses;
• Focusing on admin-related tasks, such as updating Salesforce and internal knowledge bases (eg. Confluence, productboard).

What we will love about you:

• You have some knowledge in various UX research methodologies, including contextual interviews, usability tests, personas, customer/user journey maps and surveys (e.g. via studies, such as Human interaction design, consumer behaviour/marketing, Psychology or similar);
• You are independent and organised;
• You are communicative, collaborative and open and you don't shy away from talking to strangers;
• You are proactive and open to trying new ideas and methods (e.g. trying new user recruitment methods);
• Language requirements: German and English.

How you can imagine us:

• You are part of an international company with a flat hierarchy, in which you can take lot of responsibility and your ideas are always welcome
• In order to maintain your work-life balance we offer flexible working hours and remote-working
• Your personal and professional development is important to us which is why we offer financial support for further education, trainings etc.
• Last but not least: Our corporate culture means a lot to us which is why we organize regular team events and cultivate a value-driven cooperation

Recruiting process:

Are you ready for the challenge? 🚀 We look forward to receiving your application!