Voyagu is a San Francisco-based travel management company that connects premium travelers with travel experts for better and easier planning, booking, and managing of their trips. Being part of a growing billion-dollar travel industry, we already have millions in our revenue and a team of a hundred people with offices in San Francisco, Amsterdam, Warsaw, and Mexico City, and we keep expanding.
We are seeking a Senior Manager to lead and develop our Internal Support Team focused on sourcing the best air travel deals for our agents. You will be responsible for building this function from the ground up, defining and executing the strategy, and ensuring alignment with overall business objectives. This position requires someone with a deep understanding of flight booking systems, exclusive pricing strategies, and industry insights. Your team will play a critical role in supporting our agents with both everyday tasks and complex requests.Key Responsibilities:
- Develop Strategy: Build and implement a comprehensive support function that aligns with the company’s mission to provide premium travel services. Ensure the team delivers consistent and high-quality support to travel agents.
- Create Knowledge Base: Establish a structured knowledge base, ensuring all team members and agents have access to necessary tools, training, and resources for flight deal searches.
- Optimize Search Practices: Lead the development of best practices for finding flight deals, leveraging exclusive contracts and advanced strategies.
- Team Building: Hire, train, and mentor a high-performing support team. Cultivate leadership from within by providing development opportunities for future leaders.
- Metrics & KPIs: Define and implement key performance metrics to measure team success, productivity, and the quality of deals provided.
- Collaboration: Work cross-functionally with the product, sales, and operations teams to ensure the support function evolves with the business and provides ongoing value to travel agents.
- Continuous Improvement: Stay current on airline pricing strategies and industry changes. Ensure the team adapts and improves the flight search process as needed.
Qualifications:
- 7+ years of experience in customer support, flight operations, or travel management, with at least 3 years in a senior leadership role.
- Proven track record of building and scaling support teams, ideally in travel or a related industry.
- Strong knowledge of air travel pricing strategies, booking systems (GDS, NDC, etc.), and methods for securing the best deals.
- Exceptional leadership skills, with experience mentoring teams and developing future leaders.
- Ability to think strategically and execute operationally, with a focus on aligning team performance with broader business goals.
- Strong analytical skills to establish and monitor performance metrics.
- Comfortable working in a fast-paced, dynamic environment.
Benefits:
- Competitive salary and performance-based bonuses
- Health insurance + benefits & perks
- Opportunity to make a significant impact in a high-growth startup
