Ready to share our passion for customer support? 🦸
Nice to meet you! I’m Marina, Talent Acquisition Specialist. Together with Antti, Customer Care Director, we’re strengthening our Support team. It means we need your help and can’t wait to welcome the
Finnish-speaking
Product Specialist
.
What’s in it for you
- Great opportunity for professional growth in a publicly listed company that develops its own AI technology.
- Chance to join the multicultural Support team and help your Finnish Sales colleagues keep our customers happy.
- An international community of forward-thinking colleagues. Fact: LeadDesk currently employs over 25 nationalities in 8 countries.
What you can expect as
a
Product Specialist
at LeadDesk
- You’ll be answering phone calls and messages from our Finnish customers.
- You’ll be resolving tickets related to (including but not limited to) the Finnish customers.
- You’ll attend internal team meetings and possibly customer meetings.
What success looks like in this role
- You’ve smoothly integrated into the Support team.
- You ensure that your work results are according to our KPIs (e.g., customer satisfaction, resolution time, etc.) and SLAs.
- You’ve become an expert of LeadDesk’s product and customers in addition to Customer Care’s processes and systems.
This is where the match happens
Must-haves
- 1-2 years of work experience in a customer-oriented role. E.g.: customer service (ideally in telecommunication), technical support, etc.
- Full professional working proficiency in both Finnish and English.
- Personality traits such as proactive, service-minded, and analytical.
- Ability to master a combination of tech and human when interacting with various personalities.
- Ability to work independently and without peers from your team being around. In this role, you’ll be most surrounded by your cross-functional colleagues from Sales.
Nice-to-haves
- Knowledge of Zendesk, troubleshooting tools, etc.
- Language skills such as Swedish, Danish, or Norwegian.
Practicalities
- Start date: September – October 2024.
- Working model: onsite (5 days in the office located in Kallio).
- Working hours: Full-time.
- Employment period: Permanent.
What’s next
We can’t wait to meet you! Apply today or latest on September 23rd.For more information, please reach out to Marina from the Talent team by email: marina.ponomareva (at) leaddesk.com.
LeadDesk briefly
Since 2010, our company’s mission has been to help our customers run their businesses more efficiently, one call center at a time. When it comes to our employees, we believe that each of us is a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive!) ownership from day 1.
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