Brinqa is the leading provider of unified cyber risk management and security analytics. Our software
empowers companies to make cyber risk decisions across a wide range of platforms quickly and efficiently. We help our customers’ cyber security and technology teams discover, prioritize and treat the most important risks based on real-time risk analytics, automated risk assessments, and remediation. With actionable insights and timely communications provided by our software, our customers are reducing their response times to the constantly changing and emerging threats and saving their business from potential negative and significant impacts. You are experienced managing and being a player coach for a team of Technical Account Managers with a proven track record of helping customers adopt products, realize value and drive growth.
You leverage your deep industry knowledge to build trust and establish strong stakeholder relationships acting as the customer’s trusted business and technical advisor. Acting as a conduit between the customer and internal teams you effectively coordinate technical and business escalations and drive outcomes. In this role, you will own a small number of strategic accounts directly and oversee the Technical Account Management team on a day-to-day basis. You will report to the Executive Vice President and work in close collaboration with Customer Support, Engineering, Product Management, Cloud Operations, and Professional Services to drive Brinqa’s customer first goals.
You will lead and grow a team of Technical Account Managers, based in the US and India.
WHAT YOU WILL DO
- Be the main point of contact for Brinqa’s high value customers building strong and trusted relationships at various levels across the organization, ensuring successful adoption, usage, and growth.
- Act as a trusted technical advisor ensuring clients are optimizing their use of our products and aligning to best practices. Provide recommendations that improve system performance and security posture as part of regular health checks.
- Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
- Advocate for customer needs across various departments (product management, support, ...). Offer insights regarding the availability of new features in Brinqa. Program manage account escalations effectively.
- Partner with management to ensure achievement of customer goals and success criteria, executing on Success Plans.
- Participate in regular customer meetings across all levels including tactical discussions with technical staff, product health reviews with Management Teams as well as Executive Business Reviews (EBRs).
- Develop and maintain adoption plans to secure retention and growth. Partner with Sales to close expansion opportunities.
- Maintain up-to-date functional and technical knowledge of the Brinqa platform. Continuously monitor news related to new & emerging cyber security threats. Grow your knowledge of the Brinqa ecosystems.
- Hire and mentor a team of Technical Account Managers by setting strategy and goals for how the Technical Account Management team interacts with customers to achieve value from the Brinqa platform.
- Given the requirement for some meetings to be on-site or at conferences, there will be approx. 25% travel
WHAT YOU WILL BRING
- 7+ years experience as a TAM, Solutions Engineer, or a related customer-facing technical role.
- 7+ years experience in an enterprise product support environment (cyber security experience preferred).
- 3+ years of experience managing teams across technical account management, support, or customer success.
- Strong technical troubleshooting skills (i.e. previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals
- Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative
- Strong experience with building and developing long-lasting relationships, especially at an executive-level (including with CISO’s and CIO’s)
- Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage.
- Broad and deep insight on industry trends and the security landscape
- Strong written, spoken, and presentation skills, with the ability to communicate effectively will all levels of the organization - both internally and externally
- Relevant University degree or equivalent experience
WHY WORK FOR US?
- Growth is a top priority at Brinqa, you will have the opportunity to learn and grow with us.
- Competitive pay and stock options.
- Multiple healthcare benefit packages
- Dental and vision insurance
- Life insurance
- Short Term and Long Term Disability
- 401K with employer matching
- Paid time off (PTO) along with federally recognized holiday schedule
HERE’S A LITTLE MORE ABOUT USBrinqa was founded in 2008 by cybersecurity and technology veterans that witnessed first-hand the significant amount of time and people it took a company to manage the various tools and resources to protect the business from the ever evolving and changing world of cybersecurity. Building a cybersecurity platform that connects all of the relevant IT, security, and business data resources to create a common data view with actionable insights would give companies a resource that would allow them to respond faster, smarter and more efficiently. Until recently, all sales were led by the CEO and a marketing team of one. In June 2021, with a solid and effective product benefiting and significantly impacting Fortune 50 companies, Brinqa received its first and only institutionalized funding with Insight Partners. Investing $110M and a minority position in the business, Insight Partners provided Brinqa a way to provide their cybersecurity platform product to more enterprise companies by building their employee base with expertise in Sales, Marketing, Customer Success, Professional Services and People. It is an exciting time of growth and for individuals to make an immediate and lasting impact on the company and its marketWe’re committed to promoting Equal Employment Opportunity (EEO) at Brinqa - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
