Envera Health has been repeatedly ranked as a top place to work. If you are passionate about helping people and looking for a career with a positive impact, then you are in the right place! We offer a high-reward bonus program, comprehensive benefits, multiple opportunities for growth, a supportive work environment, and a vibrant culture. We are seeking dependable candidates who are able to handle back-to-back calls with limited breaks throughout the day, as this is a
high-volume call center. Envera está dedicado a ayudar empleados en sus vidas personal y profesional. Aqui puedes crecer en tu carrera de servicio al cliente/paciente.Envera Health's Patient Access Specialists work collaboratively with several health organizations & doctor offices to schedule patient appointments and provide advanced patient support over the phone. Specialists have experience in healthcare and are able to provide a high-level of support to complex clients.
Benefits (Full-Time):
- 14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work)
- Paid Federal Holidays
- Bonus Program ($400/month)
- Education reimbursement program ($1,500)
- Life Insurance, and Short & Long term disability insurance are provided at no cost
- Eight different Health Insurance plan options that begin after 30 days of employment
- Adoption assistance program (up to $1,500)
- 401k plan matching (5%)
Patient Access Specialist
Responsibilities:
- Answer a high volume of calls a day using a multi-line phone. (80+ calls/shift - Call Center)
- Work with multiple clients/programs/health systems
- Schedule appointments for multiple clinical sites according to client-specific protocols.
- Gather & input patient demographic and insurance information into the practice management system.
- Report complex clinical issues to the appropriate supervisor/client partner.
- Document call activity, outcomes, and other notes as needed in the client system.
- Work collaboratively with colleagues to meet the goals and objectives of the department.
- Assist callers and navigate them to the appropriate resources.
- Must meet all attendance and performance standards.
The pay scale for this entry-level position is $17 - $21.50 per hour, with Monthly Bonuses based on attendance & performance. New employees start towards the lower hourly rate.
Required Qualifications:
- Fluent in Spanish
- 1 year of experience in healthcare patient service
- 1 year of experience handling a high volume of inbound calls
- Experience using an EMR (Medical Records) and/or scheduling software
- Excellent communication skills over the phone in Spanish
- Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)
- Smartphone to use for Two Factor Authentication when logging into systems
Preferred Qualifications:
- Call Center experience
- Ability to multi-task in a fast-paced environment with a high degree of attention to detail
- Cerner EMR Experience
This position has a variable shift start time & end time, where the employee may be asked to come in 30mins later or leave 30mins earlier.
This is a remote (work from home) position, with a preference to hire in the following states: AL, AZ, DE, FL, GA, IL, IA, MD, MI, MO, MT, NM, PA, KY, SC, TN, TX, VA, WI.
About Us:
Envera Health is an engagement services partner committed to making healthcare better. Through our people, managed services, data and technology, Envera delivers an ecosystem of connectivity to strengthen health systems, drive growth, and deliver better, more connected and coordinated care. Our complete continuum of customized solutions support today’s consumer demands by engaging and retaining patients to build relationships that last. Our people are authentic, courageous, innovative, principled, empathetic and entrepreneurial.
Our Values:
Truth, Collaboration, Joy, Humanity, Performance, AccountabilityReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical demands are representative of those that must be met by an associate to successfully perform the essential functions of this job:
- Ability to sit, use hands and fingers, reach with hands and arms, and talk or hear
- Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- Ability to stand, walk, climb or balance; stoop, kneel, crouch, or crawl; and lift up to 10 pounds (occasionally)
Envera is committed to embracing diversity by hiring candidates who represent various backgrounds. We make sure everyone has an equal employment opportunity by making hiring decisions based on qualifications and business need. We prohibit any kind of discrimination of race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws.
