We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk about who we are.
Who We Are
Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.We are a multi-year recipient of the Philadelphia Business Journal’s Best Places to Work award, and love to give shout-outs and awards to our employees.
Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful!
The Enterprise Implementation and Support Analyst II will be responsible for handling and directing all aspects of supporting Greenphire’s Enterprise clients. From implementation to go-live and ongoing support across all Greenphire’s products. They will be required to develop and established work timelines and effectively manage them to ensure that the project is on schedule. They will also be a liaison between development, operations and other staff to research and solve issues/requests.
Responsibilities
- Primary technical point of contact through the project kickoff to delivery/testing phase of the enterprise rollout
- Direct liaison to the Greenphire Project Manager for all technical and integration support
- SME for batch and web service integrations capabilities for all Greenphire products
- Manage Data Integrations with clients for both eClinicalGPS and ClinCard
- Manage and support client trainings and UAT’s during implementations and new features post go-live
- Work in conjunction with Data Services team to deliver integration and reporting needs for enterprise clients
- Transparency Extract and Report Delivery
- Continuous improvement of operational processes including documentation of work instructions
- Maintains quality service by establishing and enforcing organization standards
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
- Contributes to team success by accomplishing related results as needed
- Ability to research and resolve issues, utilizing critical and logical thinking
- Managed IT Department Vendor Integration Projects
- Managed client data update/requisitions
- Ensure adherence to internal SLA metrics
Qualifications
- Bachelor’s Degree preferred or equivalent work experience and/or training
- Previous IT Project Management experience preferred
- Proficient in Microsoft Excel, Word, PowerPoint and Visio
- Well organized, and detail oriented
- Be a self-starter with a positive attitude
- Strong problem solving and analytical skills
- Excellent communication skills
