Company Description:
Mole Street is an Elite HubSpot Solutions Partner and industry-leading technology and marketing consultancy. We are a fully remote agency with a presence in the U.S. and South America. Our clients consist of mid-market and enterprise B2B companies that partner with us to define strategies and execute programs that meet business objectives through technical and creative applications of the HubSpot platform.We specialize in guiding our clients through digital transformation initiatives, including technical HubSpot consulting projects and growth-driven design programs.Our culture is driven by the core values of Joy, Grit, Accountability, Clarity, Curiosity, Authenticity, and Growth Mindedness.
The team is positive, passionate, rational, resourceful, resilient, and results-oriented. We take pride in collaborating with each client to implement strategies that will grow their company. We also believe that “Great Things are Happening!”The team is positive, passionate, rational, resourceful, resilient and results driven, taking pride in the work and the people who do it. Employees are highly valued and dependable, driven to win for the collective good of the company and its clientele and dedicated to breaking the mold from the agency of the past into the agency of the future as Mole Street grows.
Mission:
Consultants report to the Senior Director of Consulting. Your mission as a Consultant is to own a set of client engagements – providing consultative value on strategies to implement HubSpot and our other technologies to solve problems related to front office teams – marketing, sales service, and operations among others. You will manage and maintain project plans and align teams (with clients and internally) to execute on the work. Your main objectives are to deliver, retain and expand client engagements through their experience with Mole Street, and ensure on time and budget delivery.
You will cultivate knowledge across teams. Your mission as Consultant is also to build and maintain relationships, advise and deliver well, and create clarity – aiding Mole Street to be the premier consulting firm for HubSpot’s platform, globally.
Day-to-Day Responsibilities:
Three main disciplines are critical to success for the Consultant. The ability to:
- Business Strategy: Architect solutions to support client business initiatives, strategically understand business models and outcomes desired, and think ahead for continued success by translating their success through the solutions and technologies provided.
- Account Management: Delight clients with clarity, proactive, and consistent communication – ensuring the highest standards of quality, and identify retention and expansion opportunities for further growth.
- Project Management: Detail and consistently manage projects and resource plans to ensure the team achieve utilization targets, and excel in executing on budget and on time delivery for client projects.
Account Management
- Host planning meetings for technology implementations (i.e. HubSpot) with our internal and client teams – setting frameworks and standards, while managing quality through to project completion and maintain client satisfaction
- Maintain knowledge of client objectives, key stakeholders, and challenges – communicating on a consistent basis (at least weekly) over the phone, and providing follow-up emails alongside those calls in partnership with our delivery team
- Identify upsell opportunities with existing clients, and exercise skills in value positioning to create scopes of work and proposals to demonstrate additional value
- Ensure strategic and technical road maps meet client objectives and within Mole Street’s scope – influencing new initiatives for continued engagement and value-add
- Ensure performance standards are met or exceeded for clients, while maintaining consistent lines of communication that are forward looking and additive in terms of value.
Project Management
- Create and manage detailed project plans for all client work in project management software (i.e. Kantata)
- Plan your team’s time, using Kantata, to ensure effective execution on utilization and revenue targets based on your client list
- Delegate and follow up (internally and externally) as needed to guarantee successful client delivery and satisfaction
- Remove roadblocks to tasks and support your team in creating more efficiency towards their work
- Raise instances of scope creep with relevant internal stakeholders and clients quickly and effectively, as appropriate – addressing root causes, following up to reset expectations as appropriate, and following up with next steps to continue progress on in-scope items
- Monitor and control project delivery through reporting and insights on data and work completed of results – raising awareness of budget and time allotted to ensure on time delivery
Business Strategy
- Leverage subject matter expertise and business process optimization mindset to deliver tangible results for Mole Street’s clients – in the form of consultative guidance, value-add, and deliverables (i.e. process maps, business assessments, reporting scorecards, technology stack audits, etc.) among other forms of outputs from client engagements
- Conduct and organize client projects as the Project Lead, ensuring the client and Mole Street team is aligned on the long term business goal, metrics, and consulting initiatives
- Maintain administrative excellence for project delivery for Mole Street engagements – managing the project plan in Kantata and collaborating internally to guarantee effective task management and prevent scope creep
- Execute on Mole Street’s solution lines – migrations, integrations, technical consulting, website design and development – utilizing the HubSpot platform and other technologies we work with
- Aid in identifying and developing consulting proposals and scopes of work when requested by leadership and/or pre-sales
- Own solution design, discovery, presenting of deliverables, and project delivery, billing your time in Kantata and delegating to the right teams appropriately, to support these efforts
- Travel onsite as needed, within the scope of work, to deliver on consulting engagements as needed
Admin
- Daily huddle attendance - 9:32-9:47 daily
- Weekly account meeting attendance - 10:30am-11:00am Mondays
- Weekly Consulting Department meeting attendance
- Availability on email, Slack, Zoom, and phone during working hours for connects with team and client as needed
- Work on special projects including Mole Street marketing and other ops related admin projects as assigned
Experience and Attributes:
- Strong understanding of the inner workings of go-to-market teams - including marketing, sales, customer success/service, and operations among others - and refining processes for those teams to succeed collaboratively.
- Experience in relationship management – maintaining connections within a client organization during an engagement, understanding interpersonal dynamics, and handling objections from out-of-scope activities and identifying risk.
- Solid foundation in project management fundamentals – organizing planning, execution, scope management, and maintaining control of client delivery activities to achieve outcomes specified in the scope of work.
- Ability to understand business processes, and translate business vision and goals into iterative steps and a project plan by offering recommendations on improvements and consultative value.
- Proficiency in Mole Street’s Technologies – HubSpot among others – evidenced through certifications and technical aptitude for data flows.
- Analytical thinking – inclusive of data and problems presented in a quantitative, qualitative, and/or conceptual manner.
- Proficiency in HubSpot CRM, Google Suite, and Professional Services Automation software (i.e. Mavenlink).
Preferred Attributes:
- Proficiency in Mole Street’s Technologies – AirCall, Snowflake – and other systems.
- Experience working in Kantata
- Specialization in a particular industry – financial services, SaaS, and healthcare among others – and/or field.
- Experience handling the following between HubSpot and other systems: custom integrations, data migrations, implementation projects, and website design/development.
- Knowledge of distinct technology ecosystems, channel revenue programs, and its nuances.
- History of assisting on pre-sales initiatives combined with high standards of project delivery.
Our Employee Benefits Program Includes:
- Generous compensation package with performance incentives
- Full Health and Dental Insurance Coverage
- Paid maternity and paternity leave
- Flexible PTO policy
- The flexibility of working remotely
