General Job Description
The Assistant Store Manager will be responsible for overseeing the store sales team and other staff members as well as assisting in various store operations. This includes supervising employees, delegating tasks, evaluating employee performance, managing staff problems, evaluating reports, and assisting with work schedules.
Responsibilities• Assist the Store Manager in planning and implementing strategies to attract customers• Coordinate daily customer service operations (e.g. sales processes, orders, and payments)• Track the progress of weekly, monthly, quarterly, and annual objectives• Monitor and maintain store inventory• Evaluate employee performance and identify hiring and training needs• Supervise and motivate staff to perform their best• Coach and support new and existing Sales Associates• Monitor retail operating costs, budgets, and resources• Suggest sales training programs and techniques • Communicate with customers and evaluate their needs • Analyze consumer behavior and adjust product merchandising• Handle customer complaints• Create reports, analyze, and interpret retail data (e.g.
revenues, expenses, and competition)• Make sure all employees adhere to company’s policies and procedures• Act as store’s representative and set an example for staffEducation & Skills• Proven experience as an Assistant Manager or similar position• Experience with recruiting and performance evaluation processes• Familiarity with financial and customer service principles • Good math skills with the ability to create and analyze reports, spreadsheets, and sales statistics• Proficient user of Microsoft Office (Excel in particular)• Leadership and organizational abilities• Interpersonal and communication skills• Problem-solving attitude• Management, 3 years (preferred)• Retail, 3 years (preferred) • High School Diploma, GED, or equivalentHours & Compensation• Ability to work flexible schedule: evenings, weekends, and holidays• Ability to work a 45 hour work week• $40k - $50k per year based on relevant experience
