System Administrator IIIJob Summary:
The System Administrator III is responsible for managing and overseeing the customer’s IT systems and infrastructure. This role involves configuring, maintaining, and troubleshooting server environments, ensuring system performance, and implementing security measures. The System Administrator III will also provide comprehensive Tier 2 and 3 operational IT support, ensuring the seamless operation and maintenance of desktop, laptop, and server systems. The role includes account provisioning, system security, lifecycle management, and user support across multiple operating systems and platforms. The System Administrator III will provide after-hours support on a rotating basis and or when needed.
Key Responsibilities:
Desktop, Laptop, and Server Support:Provide complete Tier 2 and 3 operational IT support to users.Assist with desktop and laptop computer administration and life-cycle management.Install, configure, and maintain microcomputer and LAN equipment.Manage and optimize desktop systems, including installation of adapters, devices, peripherals, scanners, sound, video, printers, and other peripherals.Perform scheduled preventative maintenance on workstations, printers, and other peripherals to ensure maximum operability and uptime.Diagnose and correct problems with desktop and laptop computers, performing hardware diagnostics and necessary repairs.Account Management:Provide account provisioning for onboarding personnel, maintain user accounts, and disable or remove accounts for departing personnel.Provision and maintain LDAP accounts, including email lists in coordination with the computer specialists and government directives.Systems Security and Procedures:Follow government guidelines to ensure systems security and develop procedures for the use and maintenance of desktop and laptop computers, servers, peripherals, and software.Troubleshoot and resolve CAC authentication and network access issues.Software and Backup Support:Provide support for the installation, configuration, and maintenance of approved software packages.Assist with software problem resolution and interfacing with software vendors as needed.Support a backup system, ensuring all systems are backed up according to the latest policies, and assist users with file recovery.Current backup software includes Symantec Backup Exec.Operational Support and Maintenance:Assist with the development of implementation plans for new solutions.Process retired systems for excess, including erasing or removing disk drives and optical media, and securing a pool of devices designated for excess.Maintain a Standard Operational Procedures catalog, including installation and configuration procedures, passwords, backup procedures, and contact information.User Support:Field user questions and provide software assistance.Maintain pools of laptops for short-term loan and manage a disk image network repository for foreign travel systems.Support approximately 175 Windows users (PC & Mac) and 20 Linux users, across two customer sites as well as teleworking locations.Documentation and Inventory Management:Maintain a repository for software program masters, operational firmware, documentation, and developmental system software.Maintain accurate documentation of system configurations, procedures, and changes.Develop and maintain a catalog listing of each program by version, revision level, and other relevant information.Training: Mentor and provide guidance to junior IT staff. Assist in training end-users on new systems and software.
Qualifications:
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Experience: 5+ years of experience in system administration, including experience with both Windows and Linux environments.
- Proficiency in Windows 10 & 11; Windows Server 2016, 2019 & 2022; Mac OSX 10-14; Red Hat Enterprise Linux 7 & 8; CentOS 7 & 8.
- Skills: Proficiency in managing and troubleshooting server hardware, operating systems, and network configurations. Strong understanding of security practices and backup solutions.
- Certifications: Relevant certifications (e.g., CompTIA Server+, Microsoft Certified: Azure Administrator Associate, Red Hat Certified Engineer) are preferred.
- Soft Skills: Excellent problem-solving skills, attention to detail, and the ability to work independently or as part of a team.
Required Skills:
- Strong hardware and software troubleshooting skills.
- Experience with Symantec Backup Exec or similar backup software.
- Knowledge of government IT security guidelines and procedures.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Experience in lifecycle management and operational support of IT systems.
Certifications:
Relevant certifications (e.g., CompTIA Server+, Microsoft Certified: Azure Administrator Associate, Red Hat Certified Engineer) are preferred.
Work Environment:
Office setting
May require occasional after-hours work or on-call support.This position requires the ability to obtain a security clearance.The base salary range for this position is: $105,059.22 - $143,815.57This base salary range represents a general guideline. An individual’s base salary within that range is determined based on a variety of factors, including (without limitation) the scope, complexities, and responsibilities of the position, the government contract to which the position is assigned, geographic location, market conditions, and the candidate’s relevant experience, education, and skills.GAMA-1 also offers a variety of benefits, including health insurance coverage, life and disability insurance, 401(k) savings plan, training and career development opportunities, paid holidays and paid time off (PTO - to cover vacation, illness or disability, appointments, emergencies or other situations that require time off from work).
For more information click here.ABOUT GAMA-1GAMA-1 is a rapidly growing technology business that is based in Greenbelt, Maryland. GAMA-1 Technologies provides strategic information assurance, information security, and business enterprise and networking solutions to the Federal Government. Our success is based on the utilization of industry and agency standards, establishment of standardized processes, and IT Services expertise. At GAMA-1, we believe employees should grow, achieve, and develop just as the company grows, achieves, and develops.
GAMA-1 is committed to providing our employees with opportunities for career advancement throughout their employment. For more information, visit www.gama1tech.comGAMA-1 is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), domestic violence victims, political orientation, status as a smoker or tobacco user, hairstyle, use of a service animal, education status, familial status, HIV/AIDS status, height, weight, reproductive healthcare decisions or any other category protected by federal, state or local law.
