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Customer Success Technical Onboarding Manager (Post Sales)

Veeam SoftwareKuala Lumpur, MalaysiaRemote, Onsite

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps and data are protected and always available.Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.The Customer Success Technical Onboarding Manager (remote working) engages directly with select customers to execute Veeam’s onboarding strategy during the critical early stages of their Veeam engagement, putting them on a path for long-term success.  This role is responsible for assessing each customer’s unique requirements, providing product how-to and best practices, and ensuring fast time to value from their Veeam investment.  The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes.

Soft skills combined with technical skills are key in this role.  Job Description:

  • Work with the customer through the onboarding phase, establishing a positive working relationship and assist with product guidance, adoption and time to value
  • Serve as a knowledgeable and trusted advisor for Veeam products, resources, and training options as needed to drive use case execution
  • Assist with both technical and non-technical topics related to the customer onboarding
  • Advocate internally to resolve challenges that negatively impact Time to Value and/or the customer experience
  • Collaborate internally with Customer Success, Sales, Professional Services and the broader cross functional groups to drive continuous improvement and a superior customer experience
  • Work with Customer Success and Sales to ensure a smooth transition of onboarded customers to the next phase of their Veeam journey
  • Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized
  • Contribute to a positive team environment of collaboration, customer empathy, and inclusion
  • Travel up to 20%

Skills:

  • 6+ years of relevant industry experience
  • Technical understanding across Veeam technologies
  • Adept at developing relationships with new customers and internal teams
  • Adept at leading conversations and presentations, for both technical and non-technical topics
  • Excellent verbal and written communication skills
  • Has general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.)
  • Experience working with monitoring tools and frameworks
  • Experience in data life-cycle management with IT audit requirements
  • Experience with virtualization technologies
  • Able to work independently with limited direction in a fast-paced and unpredictable environment
  • Ability to adapt to changes in roles and responsibilities
  • Excellent time management skills; able to manage multiple customers simultaneously for short term Onboarding engagements.
  • Demonstrates patience, understanding and empathy to effectively manage conflict and concerns
  • VMCE and VMCA certification (can be completed after joining)

#LI-LW1Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

Life at Veeam Software

Welcome to Veeam's LinkedIn page! Follow us for company news, product updates, events and more. Veeam is the global leader in intelligent data management for the Hyper-Available Enterprise. Founded in 2006, today we have more than 300K customers worldwide, 55K channel partners, Cisco, HPE, and NetApp as exclusive resellers and nearly 19,000 cloud and service providers. Headquartered in Baar, Switzerland, Veeam has offices in more than 30 countries. To learn more, visit https://www.veeam.com or follow Veeam on Twitter @Veeam. There's a new expectation of today's data - that it moves to a new state of intelligence, able to automatically anticipate need and meet demand, and move securely across multi-cloud infrastructures. Getting there requires a new approach that merges the traditional disciplines of data backup and recovery, data protection and data security. Moving from policy-based to behavior-based management to make data both intelligent, and ultimately, self-governing. As the leader in Availability across multi-cloud environments and a Forbes Cloud 100 company, Veeam is uniquely positioned to help customers along their journey to Intelligent Data Management. We are trusted by 75% of the Fortune 500 and recognized as a Leader in the 2017 Gartner Magic Quadrant for Data Center Backup and Recovery.
Thrive Here & What We Value1. Premium healthcare program for you, your spouse, and your children2. Annual vacation days3. Statutory insurances contributions covered by Veeam4. Accident insurance worldwide coverage5. Professional training and education opportunities6. MultiSport card7. Cafeteria Benefit Plan allowing you to customize your benefit package with an annual budget to spend on a variety of benefits such as travel, sport, wellness, and education8. Veeam Care Days – additional 24 hours for your volunteering activities9. Mobile phone plan10. Subscription for public transportation</s>
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