Service Now Developer
Reports To:
Platform Engineering Manager
Department:
Platform Team
Location:
Remote
Exemption Status:
Exempt
PURPOSE
This position’s primary responsibility will be to support our growing ServiceNow implementation. This role will provide platform support, implement changes and requests, and work on system integrations.
RESPONSIBILITIES
- Assist in ensuring the platform is stable, available, and performs optimally. This includes installing, updating and configuring apps and plugins and performing semi-annual upgrades.
- Support by working with Administrators and End Users to investigate, troubleshoot, and resolve support issues.
- Participate in the application roadmap guided by the ServiceNow Architects by designing, coding and troubleshooting applications with a vision to follow Best Practices.
- Meet with internal/external End Users to further define business, functional, and technical requirements.
- Be a mentor by providing guidance, coaching, training and documentation to Administrators and End Users.
- Participate in providing data, reporting, and analytics in support of business operations and metrics.
SKILLS AND EXPERIENCE
Direct ServiceNow Experience
- Experience with ServiceNow ITSM, CMDB, SPM
- Experience developing within a domain separated instance preferred
- ServiceNow certifications:
- Administration (CAS) Required
- Developer (CAD) Preferred
- Working knowledge of Script Includes, Business Rules, Scheduled Jobs, Workflows, Flow Designer, Update Sets, import sets, transform maps, Client Scripts, IU Policies, Form designing, Inbound Actions, Notifications, Reporting, Dashboards, Form designing, and Service Catalog
- Experience integrating ServiceNow with other third-party platforms, including ingesting data from those systems preferred
General Technical & Development Experience
- JavaScript experience required
- HTML, AngularJS, jQuery, Service Portal experience a plus
- Working knowledge of API (Application Programming Interface) Management; REST, SOAP, Formats JSON, XML a plus
- General and technical documentation writing, based on audience
- Project Management, Agile Scrum Management, a plus
- Professional Qualifications
- Bachelor’s degree required, Computer Science, MIS or equivalent
- The ideal candidates will have 2+ years of hands-on ServiceNow experience
- Ability to work both independently and within a team environment
- Ability to work on multiple projects simultaneously
- Background in ITIL and Knowledge Management processes preferable
- Excellent organizational, verbal, and written communication skills
- Demonstrated ability to solution with limited requirements
At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.
CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:
- Committed to Client Success: Our actions and our words always align with the best interest of the client.
- One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
- Integrity: We are unquestionably committed to doing the right thing even when it is hard.
- Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
- Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.
Salary Expectations: Starting $110,000-115,000
