1 big thing:
Axios HQ is an AI-powered software that helps organizations of all sizes plan, write, and send essential comms that boost trust, transparency, and alignment. Learn more about Axios HQ:
- $20M Series A co-led by Glade Brook and Greycroft
- No. 3 on Glassdoor’s Best Places to Work 2024
- Read our reviews on Glassdoor
- 2024 State of Essential Workplace Communications
Why it matters:
Our Technical Success Associate will play an integral role in driving the vision for Axios HQ as an AI-powered essential communications tool.
Go deeper:
In this role, you will make an impact to Axios HQ through the following responsibilities:
- Providing front-line customer support to all customer support tickets
- Fielding and managing on-demand chat support for customers in above industry standard resolution and response times
- Create self-serve materials for customers to answer support questions
- Maintaining the HQ Help Center and providing content support to answer frequent customer questions
- Triaging customer support requests
- Manage HQ's service disruption process from a customer-facing side
- Support our CSAT and NPS processes
The details:
Ideal candidates will embody an entrepreneurial spirit and passion for Axios HQ’s mission and values -
raise the bar, stay curious, be inclusive, always, and champion each other - and have the following skills/experience:
- 1-2 years in a customer service/customer support role
- Proven experience collaborating with cross-functional teams
- Detail-oriented with strong time management skills and an ability to prioritize
- Strong project management skills
- Excellent written and verbal communication skills
- Eager for and receptive to feedback
- Experience with Zendesk or other customer service software applications
- Experience utilizing a CRM is a plus
Don’t forget:
- Axios HQ believes in fair and equitable pay. Compensation for this role is in the range of $60,000-$70,000 and is dependent on numerous factors, including but not limited to location, work experience, and skills.
- Health insurance
- Paid parental leave
- 401K match
- Generous vacation policy, plus company holidays
- Company equity
- A commitment to an open, inclusive, and diverse work culture
- Annual learning and development stipend
- Monthly work-from-home stipend
- Tele-mental health services
- Virtual company-sponsored social events
