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Job Overview
We are seeking a highly motivated and detail-oriented Product Operations Lead to join our dynamic team. The ideal candidate is a strategic doer with strong project management skills and a passion for driving operational excellence. This role offers an exciting opportunity to play a pivotal role in optimizing product operations to ensure alignment with the needs of the business and an exceptional customer experience.
Essential Functions:
As the Product Operations Lead, you will:
- Serve as the lead for product onboarding and support to ensure optimal customer experience.
- Collaborate with cross-functional teams, including Product Management, Engineering, Design, Marketing, and Sales, to develop and optimize product operations strategies and processes.
- Lead change initiatives and create structures which support product management best practices, methodologies, and tools, serving as an internal expert
- Support agile product development processes and workflows to improve efficiency and scalability.
- Seek out business partners’ feedback and pain points, then design solutions to address the issues, defining objectives and creating / executing against project plans
- Ensure the latest best practices, processes and tools are available for Product team to deliver products and capabilities.
- Drive the execution of product launches, including coordinating timelines, resource allocation, and deliverables across multiple teams. Identify areas to streamline and optimize routine tasks.
- Monitor key performance indicators (KPIs) related to product operations and identify areas for improvement.
- Develop and maintain documentation, including project plans, process workflows, and standard operating procedures (SOPs).
- Act as a key liaison between product management, engineering, and other stakeholders to ensure alignment on product roadmap priorities and timelines.
- Identify risks and proactively implement mitigation strategies to minimize disruptions to product operations.
- Stay informed about industry trends, best practices, and emerging technologies related to product operations and recommend innovative solutions.
PM22Requirements
Required Education and Experience
- 6+ years direct people management experience.
- 5+ years SaaS experience
- Progressive and broad experience leading operations and operational teams such as product support, product onboarding, product enablement. Preferably in a high-growth technology company.
- A strong operational background and a track-record of making data driven decisions.
- Polished communicator at all levels of the organization that can effectively interface with business teams
- Positive and enthusiastic “roll up your sleeves” mentality
- Skill and credibility doing the core work of a user facing team with a high bar for quality and a willingness to lead by example
- An ability to execute on and deliver complex operational projects involving multiple stakeholders
- Demonstrated track record of leading end-to-end execution of projects/programs that have significantly improved operations and delivered quantifiable business impact.
- BA/Bs degree from an accredited program.
Competencies, Criteria, and Attributes for Success
Job Specific Competencies:
- Strong Communication Skills
- Outcome Centric
- Problem Solver
- Customer Centric
- Team Oriented
- Detail Oriented
Do you have the X-Factor? We look for Xceptional people to join our team.
Team Player: Are you a joiner? Are you comfortable working outside of the boundaries of your job description to support the company and team? Respected: Do you value integrity and display leadership qualities? Are you trusted to represent the brand well? Judiciously Courageous: Are you courageous enough to judiciously speak up? Composed: Are you composed, respectful, and calm? Do you value outcomes over output? Accountable: Do you own your work, your decisions, and the outcomes – good or bad? No Ego: Are you confident without having an ego? Would people say you are an active listener? Do you delegate where necessary, knowing that you can’t possibly know it all? Builder Mindset: Do you have an open mindset? Would you consider yourself a strategic doer? Focused: Do you easily differentiate between real problems and background noise?
Additional Details
Position Type: Full-Time Classification: ExemptCategory/Level: Functional ManagerSupervisory: Yes Travel: <10%
About CreditXpert Inc.
What makes CreditXpert an Employer of Choice
- Meaningful Mission!
- Creative, Performance Driven Culture
- Great Healthcare Benefits - most are 100% company paid
- Generous Paid Leave
- Hybrid Work Arrangements
- Incredible Workspace - great location/hassle free parking
- Professional Development and Tuition Assistant
Who we areCreditXpert Inc. is a successful software company that enjoys the freedom to chart its own path. Our team is a small, close-knit community, where each person can make a big impact. We are nimble and have thrived for over 20 years in the midst of constant industry and regulatory upheaval. We believe in using our talents to make a positive impact on the world by improving the financial lives of Americans. As lifelong learners, we have a passion for change and we constantly adapt everything (our business, internal processes, tools…). We enjoy a wide diversity of backgrounds and opinions, which can lead to passionate debates.
We wear multiple hats, often stretch beyond our comfort zone, and see failure as an opportunity to learn. We have fun inventing advanced analytical solutions and creating great user experiences.What we doIn 2000, we started a revolution by exposing the inner workings of the credit scoring industry to consumers, pioneering a new industry. Millions of people have been using our tools to take control of their credit life, gain access to better loans, and save money. More recently, we enabled the mortgage origination industry to replace guesswork with technology when trying to improve credit scores.
As a result, more consumers now qualify for a mortgage at a good rate, and thousands of loan officers, mortgage lenders and other businesses can better serve their customers.BenefitsWe strive to create a great experience for our team, not just our customers. We want everyone to be excited about their work, fulfilled and worry-free. That’s why we offer lots of autonomy, support, and the flexibility you need to balance your life. Our compensation and benefits package ensures that you can focus all your energy on creating value for our customers and the company.Our benefits include a flexible and hybrid work environment, open PTO, performance based annual bonuses, company contribution to 401(k), insurance (medical, dental, vision, ST/LT disability, life), HSA and FSA.Work EnvironmentThis job generally operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and shared digital files. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position. Duties, responsibilities and activities may change at any time with or without notice.
