Demanding global companies such as Whirlpool, Ford, GE Healthcare, Nespresso, Allianz, and Miele, build their vision-enhanced workflows for healthcare, field service, customer experience, insurance, and financial services use-cases on SightCall’s Visual Engagement Platform. SightCall blends digital and physical worlds into real-time collaborative environment where representatives can see what their customers see and can help them remotely in real-time. SightCall’s platform provides a complete set of out-of-the-box features, integrations, APIs, and SDKs. The company works closely with CX Vendors like Nice, Genesys, Five9 and SaaS vendors like Salesforce, ServiceNow and Corelogic.
SightCall is the leader in AR & AI powered self-guided & human-guided visual assistance for global enterprises. Created in 2008, we have +250 Enterprise Clients and deliver solutions across the globe (+100 countries).The role is hybrid (3 days per week in the office), based in London, UK or in the Paris Area, France.Responsibilities:
- Product Strategy: partner closely with customers and internal stakeholders to create a clear product roadmap of features and initiatives that work towards the overall product vision, monitor product performance, implement effective review cycles of the state of the product, and stay on top of the competitive landscape
- Product Execution: partner with the UX and Engineering team to define and deliver features and functionality that support the overall strategic vision of the product, collaborate with commercial and operational teams to maximise the launch impact, prepare training materials, and reach out to customers to manage expectations, measure product usage and work with teams close to the customer to gather feedback and gauge customer satisfaction levels, and ensure the newest documentation is available to everyone in the company.
- Define and implement metrics and tracking tools for the product and use the data to inform the product design
- Represent the voice of the customer throughout the development process by learning, amongst other things, from regular face-to-face conversations with customers
- Ensure that high standards of reliability, quality, usability and measurement are adhered to throughout each phase of product development
What you’ll bring to the table:Hard skills:
- Solid B2B experience and proven track record
- Able to build a complex roadmap in a fragmented B2B environment with diverse customers and many use cases
- Experience working with UX design & research and using it as an asset
- Exposure to launching features with AI aspects
Soft skills:
- Worked over 6 time zones before (i.e. east coast at least) and understand how to run distributed teams
- Worked with both US and EU markets and understand how customers are differentiated
- Strong working style but also empathy to understand people
- Love challenges
Required Skills and Qualifications:
- 5-10 years of product management experience,ideally with SaaS productivity products and search technology, and with proven launches
- Bachelor’s degree in relevant field
- Strong leadership and interpersonal skills
- Passion for conceiving, creating and designing useful, innovative products
- Direct experience with APIs and integrations and can demonstrate an understanding of being able to understand actual customer use cases
- Experience identifying various business problems or product flaws and coming up with creative solutions
