Who We Are
QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day. At QGenda, we value our employees and their contributions toward the success of the business.
We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry. QGenda is headquartered in Atlanta. To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn. In our Technical Delivery Services department, we are seeking someone with extensive healthcare provider credentialing experience to engage with prospective and live customers to maximize the value they receive from QGenda Credentialing. Spanning the full customer life cycle, this solution architecture role will be a key industry expert internally and externally to ensure our product solves our customers’ largest and most strategic pain points.
About the Role
As a senior member of the Delivery team, you are the QGenda Credentialing expert and trusted advisor to the customer. As needed, you will assist our sales team during their interactions with prospective customers, lending your expertise, domain, and software knowledge on demos and other pre-implementation conversations. Likewise, you will provide a key voice to our product teams to ensure the ongoing development and optimization of the Credentialing product is inline with industry expectations and the practical needs of credentialing offices, CVOs and payer stakeholders across the landscape of health systems and medical practices. Finally, as the face of our enterprise implementation teams during intake and solution design, your expertise will be leveraged extensively to match the solutions QGenda credentialing can produce to the use cases and business outcomes desired by our customers.While this position will report to the Credentialing delivery leader within QGenda Customer Experience, they will also interact extensively with sales and product resources. They will also need to display peer-to-peer leadership impact to other members of the Credentialing implementation team, working very closely with the Implementation Consultants to ensure the configurations, features and workflows built within the product are aligned with the strategic design and enterprise business needs. This cross-functional role will require someone with extensive problem solving skills, curiosity to learn and grow alongside the team, and be a confident, credible voice with the leadership stakeholders of our largest customers.
Who You Are
- Help sales and the solutions consultant team on demos and other conversations with prospects to highlight and explain key features and how they solve enterprise challenges
- Seek to understand the business goals and objectives of customers
- Determine how QGenda Credentialing can help accomplish those objectives
- Independently consult customers on their existing workflows and best practices to ensure customers maximize the power of QGenda
- Work with the Implementation Consultants to plan and build out the needed workflows and other configurations to meet industry standards and customer expectations
- As enterprise implementations progress, oversee the success and ensure the customer is receiving the business outcomes originally communicated during sales and intake
- Engage with the product teams to provide feedback on the development road map as well as acting as the credentialing industry SME on specific UI and other functionality being built by our development team.
- Work with the PMO or Onboarding Intake team to determine scope for new implementations
- Contribute to team-specific goals, initiatives, or process improvements for the Credentialing Delivery team
Experience You Bring
- Aware of interdependencies between the Customer Experience department, the QGenda product (or comparable software solutions), and the customer's IT landscape. Able to identify and mitigate associated challenges and design a solution that minimizes the impact to the customer
- Possesses specialized and advanced knowledge of the medical credentialing, privileging and payer enrollment industry, along with all of the associated required medical certifications, licenses and other documentation obtained during medical provider onboarding.
- Experience directly within or working with Medical Staff Services teams and other functions within hospital and health systems that own the credentialing and privileging processes for their providers and facilities.
- Experience with various credentialing softwares, both in the implementation and maintenance of such systems
- Shows attention to detail pertaining to product setup and configuration. Understands and follows QGenda standards and processes
- Employs a consultative approach when working with customers
Requirements
- 8+ years applicable experience, preferably working and leading within a credentialing function at a large healthcare organization
- Excellent verbal, written and interpersonal communication skills
- NAMMS and/or other credentialing certifications
- Bachelor’s degree required
Applicants for this position must be authorized to work for any employer in the U.S, including located in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.
What’s In It For You
We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:
- Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
- Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
- Paid parental leave for birth, adoption or permanent placement 401(k) with company match
- Options to work in a hybrid-working model or remotely from home, depending on the position
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all. QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law. If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting.
Do not include any medical or health information in this email. We will respond to your email promptly.
