REMOTE Opportunity!
Overview:
At Qmulos, we are doing things differently. Our technology is changing the way companies make IT Compliance and Risk Management decisions by leveraging Big Data to provide real-time insights to proactively protect their IT infrastructure and secure their data. Our Professional Services team plays a crucial role in supporting and fostering this work, ensuring that our clients receive the highest level of expertise and guidance. We take our culture seriously; it is one of mutual support, hard work, fun, and high personal values.
Summary:
This role’s prime responsibility is operational management of Qmulos’ professional services (consultants/engineers/staff/team). Additionally, this individual is responsible for managing all professional services opportunities, to include direct customers and via partnerships.Using leadership and negotiation skills to identify strategic Splunk-centric consulting opportunities and place appropriate resources to those opportunities, this role will seek to maximize revenue for professional services staff, minimize non-billable time, and ensure Qmulos’ staff maintains relevant and appropriate in-demand skill sets. You have a strong background in the logistics of professional services resource staffing.
You are adept at building advantageous, positive relationships with customers and partners, and can work with a multitude of personalities in a team setting. You can gracefully manage unexpected disruptions and fluid schedules, and overcome obstacles to ensure partner, customer, and Qmulos staff satisfaction.
Responsibilities
:
- You will meet/exceed assigned operational goals working with the Qmulos executive team and other members of the Qmulos professional services ecosystem. You know how to work "smarter" not harder and drive standard methodologies to ensure success to win as a team.
- Financial and Resource Management: Contribute to revenue growth and identify areas for margin expansion
- Manage and grow Qmulos’ strategic partnership and relationship with Splunk’s professional services organization and team members
- Develop new partnerships to expand technical professional services opportunities
- Proven experience in year over year resource capacity planning and ability to dynamically adjust to meet utilization goals
- Build new relationships and opportunities with new services organizations, identify, and build services relationships with direct customers
- Lead the services department operationally, enabling managers to appropriately mentor and direct more junior staff technically and professionally
- Working with the accounting team, assist with invoicing procedures, ensuring timecard entries are accurate and timely, so that invoices are paid expediently
- Accurately forecast revenue and opportunities based upon realistic assessments and scheduling
- Manage professional services team training and certification process
- Work with internal Qmulos teams in resource capacity planning for Q-Product deployment
- Embody the Qmulos cultural image and ensure staff satisfaction across the services department
Supervisory Responsibilities:
- Recruits, interviews, hires, and trains new Splunk Engineers
- Mentor and guide Splunk Professional Services team with career path, organic growth, continued technical and soft skills growth
- Promote inclusion and strong trust at all Services management levels of organization
- Oversees the daily workflow of the department.
- Provides constructive and timely performance evaluations and provide engineers with ongoing feedback for improvement
- Handles discipline and termination of employees in accordance with company policy.
- Provide technical oversight and guidance to ensure quality and consistent Splunk consulting of Splunk services engineers across all customer engagements
- Distribute knowledge to engineers on new processes and ensure consistent delivery
Required Skills/Abilities:
- 10+ years of customer-facing services experience
- 10+ years of experience in Federal, State, SLED or Pub Sec providing consulting and/or professional services
- 5+ years of leadership experience managing and mentoring engineers
- Demonstrated ability to deliver cybersecurity solutions to customers with experience in customer success and revenue growth achievements
- Knowledge of Splunk enterprise and surrounding ecosystem
- Experience scaling PS teams within a growing organization
- Strong consulting, analytical, and problem-solving skills
- Strong communication skills with customers and Qmulos cross-functional teams
- Adept at multi-tasking and working with multiple customers at the same time
- Experience in building a network and fostering relationships with customers and potential customers
- Ability to engage senior client management in discussions regarding our solutions, the client’s industry, and business model
- Strong customer service orientation- demonstrates the ability to build effective working relationships with stakeholders leading to “trusted advisory” status
- Potential Travel: 25%
EEO Statement: Qmulos is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
100000.00 To 140000.00 (USD) Annually
