Here at Hometap, we’re collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership — and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they’ve built in their home to pay for what’s most important to them, from handling debt to finally making much-needed renovations, without taking on debt.
We work hard, and have some fun along the way, too. You don’t have to take our word for it: The Boston Globe and Forbes have recognized us as a great place to work, and we’ve been honored for our commitment to innovation in the fintech space by Inc., HousingWire, and more! In case you need any more convincing, we also provide competitive compensation, healthcare coverage, unlimited PTO, a generous share package, and a strong culture with plenty of opportunities for team-building and camaraderie.Interested in joining us on our mission to make homeownership less stressful and more accessible? We’d love to talk.
Who you are:
As a Sales Operations Analyst, you’ll use your passion for technology and analysis to assist with the administration of our sales technology stack, supporting the development and optimization of Hometap’s sales programs. Reporting to the Sales Operations Manager, you’ll join the growing Sales Operations team which works closely with Sales, Marketing, Legal, Underwriting, and Product. You’ll support the Homeowner journey, from lead generation to funded investments, with plenty of room to learn, innovate, automate, and experiment in between.
You’re a great fit if you bring experience in a sales operations role, strong analytical and critical thinking skills, and a collaborative approach to your work.
What you'll do:
- Resolve all user questions and feedback in Sales Operations cases related to systems, processes, and procedures, ensuring clear conclusions and meeting SLA targets.
- Efficiently work backwards to solve problems, tackle ad hoc requests, and address unexpected issues as they arise, including performing data analysis to support solutions.
- Develop a thorough understanding of the team's routing processes, regularly monitor dashboards to troubleshoot and identify potential efficiency enhancements, and propose solution improvements.
- Ensure that essential Sales and Operations dashboards are updated and rolled over monthly, while maintaining accessibility for all relevant stakeholders.
- Verify new Sales and Operations hires have been provisioned with all relevant systems by their first week of employment and that related documentation is up-to-date.
- Maintain up-to-date and comprehensive process documentation for all sales workflows, ensuring zero gaps in procedures.
In your first 90 days, you will:
- Conduct a monthly audit of Sales Operations Cases - identifying themes and automating at least three manual sales processes.
- Deliver at least two practical solutions to optimize our routing process.
- Identify and propose two specific updates to enhance the onboarding/offboarding provisioning process.
- Assist with the implementation of new AI technology using our existing telephony software - implement Dialpad AI Scorecards for the Sales team within your first 90 days.
- Conduct an audit of our existing phone tree and contact centers within Dialpad, suggest and implement solutions to increase the consistency of the homeowner experience.
What you bring:
- 2+ years of experience within a sales operations or similar role.
- Hands on experience with implementing or administering Salesforce and other sales technology.
- Strong analytical, problem-solving, communication, and project management skills.
- A curious, hands-on, and hard-working mentality. Someone who is eager to roll-up their sleeves and tackle challenges head-on.
- The ability to work under pressure and prioritize multiple projects simultaneously from start to finish.
- Intermediate to advanced Excel or Google Sheets skills (Pivot Tables, VLOOKUP, advanced visualizations).
Bonus Points:
- Salesforce Administrator Certification.
- Experience using Dialpad or similar telephony software.
- Experience working for a startup and/or consumer finance company.
Hometap is on a mission to make homeownership less stressful and more accessible. Our home equity investment product provides homeowners with a fast, simple, and straightforward way to access the equity in their home without taking out a loan or having to sell. By investing alongside homeowners, Hometap offers debt-free cash in exchange for a share of their home’s future value — all without any monthly payments over the life of the investment. Through a combination of financial innovation and best-in-class customer service, Hometap enables people to get more from homeownership so they can get more from life.Hometap believes that our differences are what bring us together, and one of our biggest priorities is creating a diverse workplace that welcomes and values each team member’s unique perspective, background, and ideas.
All roles here are filled based solely on candidates’ qualifications and our business needs. Hometap is an equal opportunity employer. We provide employment opportunities regardless of race, age, color, religion, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, pregnancy, marital, veteran, or disability status. If there is an accommodation that would support your ability to apply and interview with Hometap, please let us know by emailing work@hometap.com.
