Peer Family Mentor

Position Title: Parent Support Partner

FLSA Classification: Non-Exempt

EEOC Classification: Professional

Location: Community Outreach 

Position Type: Full Time

Reports to: Lead Case Manager

Job Number:

Summary: 

Responsibilities: 

• Gain trust and respect of peers based on shared experience, mutual support, and perspectives.
• Mentor the peer on negotiating human service systems.
• Model recovery and skills that are conducive to community participation and inclusion.
• Attending support groups with clients.
• Provide follow-up services to known locations as identified by the person served. 
• Participates in team meetings and presents information obtained to the consumer’s treatment 
• Assist with developing and monitoring Person Centered Plans in tandem with the clinic case managers 
• Documents services provided in a timely and accurate manner according to NSO Policy 
• Completes progress notes according to NSO policy.
• Upload all required documents into NSO Electronic Record, when required.
• Completes and makes corrections to reports within time frames requested by supervisor.
• Receive instructions and assignments, providing weekly schedule into your ECO Calendar 
• Follows through with assigned tasks.
• Participates in supervisory meetings and team meetings. 
• Identifies resources within the community and assists clients to access resources as needed. 
• Develops and maintains a working knowledge and relationship with providers of resources for clients. 
• Apprises Administrative staff of service gaps that affect clients’ functioning within the community.

Professional Skills:

• Complies with and adheres to department and NSO policies and procedures.  
• Adheres to established quality and performance improvement standards.   
• Works effectively with others to accomplish goals/resolve problems.   
• Organizes work well and uses time effectively.
• Maintains consistent work attendance.  
• Maintains a good operating environment by attending work on time as scheduled.
• Professionally represents NSO and promotes NSO mission and vision statements.  
• Promotes a harmonious work environment.
• Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results.  
• Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in program services.
• Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO.
• Complies with contractual and regulatory requirements, as needed.  
• Fosters commitment, team spirit, pride and trust.  
• Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities. 
• Able to anticipate and bring about change when needed.
• Performs other duties as assigned.  

Candidate Requirements:

• Education and Experience: High School Diploma or equivalent (GED). Minimum of 1-year experience utilizing community mental health (CMH) services. Must have personal experience in recovery from mental illness, substance use disorder/addiction, and/or homelessness, or a combination thereof.
• Certification: Certification as a Peer Support Specialist is preferred, or willingness to obtain. At least 6 months of experience providing peer support, peer recovery, self-help, or mental health/behavioral health services.
• Technical Skills: Proficiency in using personal computers, including MS Word and Outlook/email. Experience with electronic medical records (EMR) systems is preferred. Experience with office suite software.
• Valid Michigan driver’s license, auto insurance, and a driving record that meets NSO background check standards.