IntelliTrans, (ITL), a subsidiary of Roper Technologies, Inc. (NYSE: ROP) is seeking a Logistics Services Specialist - Truck to join our team in Conway, Arkansas.
Job Summary:
Under the direction of the Truck Services Supervisor, the primary responsibilities of this role include providing exceptional operational support & services for our customers through the use of IntelliTrans’ transportation management systems for outbound and inbound logistics operations, as well as research and reporting, generated from the TMS data.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Truck Specific Duties and Responsibilities
- Manage the truckload tendering process to ensure load coverage
- Match customer load tender requests/needs with approved carriers.
- Manage carriers to supply customer sites with necessary load coverage.
- Escalate truck load coverage issues and participate in emergency coverage planning as required
- Provide Carrier KPI and scorecards to customer and work with customer to identify additional support
- General Customer Service Duties & Responsibilities
- Investigate, resolve and respond to customer issues & inquiries via phone & email
- Recommend and participate in business improvement projects to reduce freight cost and improve transportation functions.
- Prepares daily/weekly/monthly reports (internal and customer) as required
- Looks for efficiencies and utilizes data to recommend system enhancements, process improvements and potential solutions for customers
- Collaborates with vendors, account managers, helpdesk, and other customer support specialists to investigate and resolve customer issues
- Provide customer support for customer after hours, weekends, holidays, in emergencies or as needed.
Professional Skills & Experience:
- Ability to work independently while meeting internal and external deadlines and milestones.
- Intermediate Excel and MS Office suite skills.
- Proficient business writing and speaking skills, with a strong desire to exceed overall expectations.
- Self-directed; acts with a sense of urgency in addressing customer needs/issues proactively.
- Expertise with troubleshooting and customer support.
- Strong customer interfacing skills; ability to build customer relationships.
- Ability to thrive in a fast-paced environment and handle multiple tasks.
- Excellent problem solving skills.
- Strong planning, scheduling, organization skills
- Drive towards achievement in meeting goals and exceeding customer expectations
- Desire and ability to understand how the business operates and apply that learning in supporting the company and its clients through quality customer support
Desired Skills:
- Understand motor freight rules and regulations such as but not limited to: Hours of Service, CSA 2010, Safe Stat, SMCSA, Carrier Watch, DOT hazardous materials regulations
Education:
Bachelor's degree from four-year college or university preferred or equivalent experience.
