Position Overview:
The ideal candidate is a solution-oriented leader with a strong background in SaaS product support and cloud technologies, particularly AWS. They have over five years of experience managing both individual contributors and managers, leading by example, and mentoring their Application Support and DevOps teams to achieve high performance. This leader will be experienced with customer support and passionate about continuous improvement and KPI-based decision making. They are skilled in problem-solving, with the ability to conduct root cause analysis and maintain smooth operations.
They are highly organized, adaptable, and committed to continuous improvement, always looking for ways to enhance processes and implement best practices. A detail-oriented professional, they excel in managing resources, prioritizing tasks, and meeting deadlines. Their excellent communication skills enable them to build strong relationships with a diverse range of stakeholders, and they are passionate about delivering exceptional customer experiences. With a bachelor’s degree in computer science or equivalent experience, they are well-equipped to lead and succeed in a dynamic environment, meeting all necessary employment prerequisites.
Role Overview:
As an experienced
Director of Cloud Operations
, you will lead our Application Support and DevOps teams to ensure the optimal performance and health of our SaaS products. This role involves overseeing day-to-day operations, maintaining our technology stack, and ensuring adherence to SLAs and KPIs. The ideal candidate will have a strong background in cloud technologies, particularly AWS, and a proven track record in team leadership, problem-solving, continuous improvement, and cloud cost savings. This role is remote but will require travel of about 15% a month, mostly to our office in Mesa AZ.
Key Responsibilities:
- Lead and mentor the Application Support and DevOps managers and their teams, conducting performance reviews and fostering skill development.
- Oversee cloud operations, ensuring smooth daily support, product upgrades, and SLA compliance.
- Own the escalation process and ensure that as an organization, we are responding swiftly to any infrastructure issues.
- Develop and maintain processes to ensure proper application performance and alert monitoring.
- Implement process improvements using industry best practices like ITIL and DevOps methodologies.
- Collaborate with cross-functional teams to support new products and provide feedback for enhancements.
- Drive cloud cost savings using cloud vendor tools and working closely with a FinOps engineer and the finance team.
- Security and Compliance. Work closely with the architecture team and the CISO office to ensure that our cloud infrastructure and applications adhere to industry best practices for security and compliance.
Qualifications:
- Bachelor’s degree in computer science or equivalent experience
- 5+ years of experience in a director role managing and scaling high performing Application Support and DevOps teams.
- Demonstrated strong leadership and talent management skills including talent development, coaching, mentoring, and team motivation.
- Proven track record managing multiple managers and other leaders.
- Ability to build and maintain strong cross-functional partnerships and collaboration at all levels of the organization in addition to vendors.
- Strong business acumen and ability to understand and drive business objectives.
- Must have a strong background in SaaS product support and cloud technologies such as AWS (preferred) or similar.
- Has identified areas of improvement and building new processes.
- Identifying cost savings strategies and partner with finance and additional teams as needed to drive initiatives.
- Successful completion of the Nlets fingerprinting background assessment.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It.We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right.We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy NoticeVerra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
