About Ramp
Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, Ramp's all-in-one solution frees finance teams to do the best work of their lives. More than 25,000 companies, from family-owned farms to e-commerce giants to space startups, have saved $1B and 10M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over 35 billion dollars in purchases each year.Ramp's investors include Sequoia, Founders Fund, Thrive Capital, Khosla Ventures, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies.
The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for over 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.
About the role
Ramp is seeking a highly motivated Customer and Partner Education Manager to lead the development and execution of our education strategy. This role will focus on creating a fully-refreshed version of our customer education experience that consolidates and simplifies a large number of existing resources, ultimately helping our customers onboard and get the most out of Ramp. You’ll also own partner education, where you’ll build a series of certification tracks to help our large partner audience understand, use, sell, and integrate Ramp for their clients.This role will require collaboration with cross-functional teams like Product Marketing, Product Management, Sales, and Customer Success.
The goal is to ensure our educational content is relevant, easy to access, and valuable for all Ramp users—whether they are self-service customers, internal stakeholders, or partners. You will work on fast-paced initiatives, including revamping our ramp.com/training page and creating scalable partner education solutions.
What You’ll do
Develop and Own the Customer and Partner Education Strategy: Lead the revamp of our customer education experience, focusing on a self-service, modular approach that makes it easy for customers to find training materials quickly and efficiently. Collaborate with key stakeholders to establish a clear plan for the Ramp Partner Academy and build its foundational partner enablement programs.
Drive Content Creation and Collaboration: Develop engaging, informative, and impactful content across various formats, such as online courses, live training experiences, job aids, tip sheets, and short videos. Leverage cross-functional content and adapt it for partner and customer education. Manage instructional design contractors as needed.
Own the Partner Education Program: Build and manage education resources for partners. Collaborate with partner teams to establish certification tracks and modular content that empowers partners to build services around Ramp and sell the platform effectively.
Coordinate Cross-functional Efforts: Work closely with internal teams to modularize webinar content and training materials. Ensure the content is designed for the correct persona(s) and reflects best practices in the Ramp platform.
Optimize and Scale Training Resources: Oversee the ramp.com/training page, ensuring it provides “one-click” access to key resources. Analyze customer and partner engagement metrics to continuously improve the effectiveness of educational materials.
Partner with Subject Matter Experts (SMEs): Collaborate with internal SMEs to produce video content, onboarding materials, and instructional resources that align with Ramp’s high-quality standards.
Metrics and Reporting: Track and report key metrics, such as engagement with training assets, product adoption post-training, and partner certification progress. Share and analyze this data regularly with the partner team and use it to inform future content development and training strategies.
What You Need
5+ years of experience in a customer or partner education role, ideally in a SaaS or fintech environment
Proven experience developing and scaling customer/partner education programs, from onboarding to advanced certification
Strong understanding of instructional design and experience working with educational tools like Camtasia, After Effects, and Intellum
Demonstrated ability to collaborate with cross-functional teams and manage stakeholders across multiple departments
A deep passion for creating modular, on-demand educational content that is accessible and user-friendly
Strong project management skills, with the ability to prioritize and drive initiatives from conception to completion
Excellent verbal and written communication skills, with a proven ability to create clear, concise educational materials
Data-driven mindset, capable of analyzing metrics and feedback to continuously optimize education programs
Nice to Haves
Experience working with B2B SaaS companies or in a fintech environment
Familiarity with certification programs and CPE credits, including accreditation processes
Comfortable recording and producing educational videos for various audiences
Background in partner enablement or training with system integrators, ERP, and accounting firms
Benefits (for U.S.-based full-time employees)
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs
Wellness stipend
Parental Leave
Relocation support for NY
Pet insurance
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Compensation Range: $121.1K - $142.5K
