Description
As a member of the Compliance and Credit Reporting team you will receive, investigate, and respond to compliance-related consumer communications; review and test business processes for adequate controls and adherence to company policy and applicable regulations; report on compliance-related errors and exceptions; support and assist in maintaining the company’s Compliance Management System (CMS) and assist with credit reporting disputes.
Responsibilities
- Track and respond to correspondence
- Assist with credit reporting disputes
- Maintain records of compliance activities
- Prepare and file compliance reports
- Intake and process compliance-related correspondence, including disputes, agency complaints, and attorney communications. Research, and draft responses to Agency complaints (BBB, CFPB, etc.) within the required deadlines
- Report complaints, disputes, exceptions, or other compliance defects to clients as contractually required, through the approved channels
Requirements
- Experience with Hubspot, Slack, and TrueBI are preferred but not required
- Ability to communicate professionally and collaborate successfully across multiple departments and locations, including with management and clients as required
- Proficient computer skills, including experience with Microsoft products (Word, Excel, etc.), and able to learn a variety of software products and tools as needed to perform the day-to-day tasks
- Ability to meet deadlines, goals, and objectives
- Good judgment, ability to make independent decisions, and protect confidential information
- Ability to recognize and recommend improvements or corrections to processes
- Problem-solving and critical-thinking skills
