About the role
Pangea is a dynamic money transfer business committed to providing seamless financial services globally. Our team in Mexico City is expanding, and we’re looking for a skilled Lead Fraud Analyst to join us in Operations. This position is pivotal in cultivating a culture of fraud prevention within Pangea and will involve handling escalated fraud investigations, discerning patterns in payment and account fraud, and safeguarding the company from financial losses associated with chargeback claims.
As Lead Fraud Analyst, you'll get to:
- Influence the security and financial integrity of a global money transfer business.
- Engage in complex and rewarding work, handling fraud investigations for escalated fraud cases and devising strategies to detect fraud activity.
- Conduct thorough investigations into suspected fraudulent transactions
- Chargeback management; handling chargeback notifications, and preparing compelling evidence to dispute non-fraudulent debit chargeback claims.
- Track and report on chargeback metrics, trends, and funds recovery performance.
- Lead and mentor a payments operations direct report, honing your leadership skills while contributing to payment accuracy and refund investigations.
- Work with world class fraud tools and identity solutions to detect fraud and monitor risk.
Additional Responsibilities:
- Train Customer Service Agents to ensure correct escalation of suspected fraud calls
- Monitor the use of promotional incentives to prevent customers' misuse and collusion
The ideal candidate will have:
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- 5+ years of professional experience including minimum of 3 years of specific experience working on chargeback disputes, fraud investigations and payments or refund investigations.
- Fluency in Spanish and English (written and verbal).
- Strong analytical skills with the ability to identify and resolve discrepancies efficiently.
- Excellent interpersonal skills for collaboration with team members and stakeholders.
- Detail-oriented with a focus on accuracy and compliance.
- Ability to thrive in a fast-paced environment and prioritize tasks effectively.
- Experience with US bank payments is a plus
Benefits & Perks:
- Flexible scheduling includes a hybrid work model with in-office days from Tuesday to Thursday and the option to work from home on Mondays and Fridays. Additionally, we offer select fully remote opportunities.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a ROTH option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Pangea:
Pangea offers a smarter way for people to move money around the world to friends and family. Founded in 2012, Pangea started with a mission to revolutionize the remittance industry by providing customers a powerful, easy-to-use mobile application to send money internationally. Since then, we have grown to offer additional products and services to help underbanked immigrants gain financial independence.Pangea operates as an independent subsidiary under Enova International (NYSE: ENVA). Also headquartered in Chicago, Enova is a leading financial technology company offering accessible credit to millions of customers.
Together, Pangea and Enova are on a mission to help hardworking people get access to fair financial services.As Pangeans, we value introspection, accountability, empowerment, excellence, and above all, kindness. We believe in a fierce dedication to customer experience. We know that diversity is the key to innovation and creativity. If you have a growth mindset and you thrive under pressure, you’re a great fit for our team!It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.
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