Responsibilities
- Conduct the flow of all service work, technician accountability, vehicle repair completion, documentation, and continuous communication with the service advisors.- Understand and ensure compliance with all International vendor policies and warranty procedures.- Maintain high quality service repairs to minimize comebacks.- Ensure that all work is fairly and equally assigned.- Investigate the progress of vehicle repair completion by conducting periodic spot checks of all jobs throughout the day to ensure timely repairs, quality workmanship, and cleanliness.- Contact customers regarding any additions or changes to the repair of the vehicle.- Explain cost and time requirements in detail, an receive the proper authorization before any additional repairs are made.- Ensure that all warranty parts are clean, lube drained (if required), tagged, and stored in the designated location.- Ensure that all completed vehicles are parked in the designated area, locked, and keys tagged and returned to the service office.- Keep abreast of all warranty policies and product changes to maintain effectiveness in this role.- Provide on-the-job technical support for technicians and assist in the development of their technical skills and abilities.- Ensure that all repairs are documented, technicians' comments are descriptive and precise, and the allotted time is noted prior to submission for closing.- Ensure that all vehicles are road tested and that the repairs were completed correctly.- Review and sign off on all completed repair orders noting technician comments, technician sign off, repair completion and road test completion.- Understand and keep abreast of all federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, EPA, etc.- Maintain a safe and clean work environment.- Ensure proper use, care, and storage of tools.- Attend all service department staff meetings.Explain completed work and changes to the customer.
