Enterprise Account Manager

What You Will Be Doing

• Customer Relationship Management: Own the relationship with customers post-deal and beyond.
• Strategic Engagement: Build a deep understanding of the customer's business, strategy, and goals, acting as a liaison between the product team and the customer to meet their needs.
• Cross-Functional Collaboration: Work closely with Sales, Product, Engineering, and Account Management teams to position Rarible effectively and ensure seamless product launches and feature development.
• Documentation and Communication: Maintain thorough documentation and communication channels between internal and external stakeholders.
• Growth Identification: Identify upsell and revenue-growth opportunities, as well as strategic, non-revenue opportunities to strengthen client relationships.
• Performance and Satisfaction Monitoring: Manage a quarterly business review (QBR) process with each major client, aiming for an 80%+ positive customer NPS/satisfaction score.

Key Responsibilities

• Lead the account management process, ensuring a smooth customer journey from onboarding to long-term success.
• Engage deeply with VP and C-level executives to understand and support their business challenges and goals.
• Coordinate cross-functional efforts to deliver on client expectations and report back on outcomes.
• Identify and act on opportunities for process improvement and documentation based on client interactions.
• Ensure client invoices are paid in a timely manner

Desirable Skills and Qualities

• An analytical mindset with excellent problem-solving abilities.
• Strong communication skills, capable of simplifying complex technical concepts.A background in technical solution sales or account management, with a keen understanding of the web3 space.
• Operational rigor and a proactive approach to managing complex, cross-functional delivery processes.

Skills & Qualifications

• 5+ years of experience in a customer-facing role, preferably within a technical or blockchain-related field.
• Basic familiarity with NFTs and blockchain technology, with a willingness to deepen this knowledge.
• Demonstrated ability to work collaboratively across multiple teams and functions.
• Strong ownership and a results-oriented approach to work.
• Contract and contract renewal experience.

What we offer

• Global Impact: Contribute to a rapidly expanding global organization at the forefront of Web 3 innovation.
• Well-being: Unlimited paid days off policy to prioritize your own rest and relaxation.
• Healthcare perks for US employees
• Ownership: Stock options and RARI Token grants, empowering you to be a part of our success story.
• Resources: Access to top-notch hardware and software tailored to your role's requirements.
• Remote or Hybrid working - We have an office in Lisbon or New York.