Mursion provides an award-winning upskilling platform trusted by top companies to measurably improve employees' interpersonal intelligence and build stronger organizations. Powered by multimodal AI and a unique practice-based approach, our real-world, interactive simulations deliver lasting results. Our solutions are grounded in behavioral science and psychology to build confidence and positive behaviors, and ultimately help reduce the costs of stress. Mursion’s product suite includes AI-powered simulations, human reinforcement assessment & coaching, and advanced analytics that lead to measurable skills acquisition.
Mursion is a well-funded Series B startup that is backed by future of work and Edtech investing veterans, like Leeds Illuminate and New Markets Venture Partners. Mursion is the largest simulation company, with more than 800K+ simulations to date and more than 200K users per year, with a growing global footprint. By 2026, we will be delivering 2 million simulations per year. This role is pivotal in guiding, analyzing and improving operational efficiency through informed decision-making based on comprehensive data analysis.This is a full-time, salaried position reporting to the Senior Director, Client Operations.
The salary range for this position is $75,000-$90,000 based on location and experience.
Position Overview:
We are seeking an
Client Operations Associate to analyze and synthesize operational data and make business recommendations. The ideal candidate will have 3 or more years of experience in client operations and feel comfortable with structured data. This person should also be a systems-thinker, a self-starter, highly organized, a strong collaborator, and approach their work with a sense of urgency.
Client Operations Associate: Job Responsibilities
- Data Management: Collect, analyze, and maintain internal business operations data to ensure accuracy, consistency, and accessibility for all stakeholders.
- Reporting and Tracking: Develop and implement dashboards and reports that track key performance indicators (KPIs) and operational metrics, providing insights into business performance.
- Strategic Analysis: Utilize data analytics tools to identify trends, patterns, and anomalies, translating findings into actionable insights and strategic recommendations for process improvements.
- Stakeholder Collaboration: Work closely with cross-functional teams, including finance, operations, and client engagement, to gather data requirements and align on operational goals.
- Process Optimization: Identify opportunities for enhancing operational efficiency through data-driven solutions, recommending changes to workflows and processes as needed.
- Presentation of Findings: Prepare and present data findings and strategic recommendations to the Director of Client Operations and other senior leaders, facilitating informed decision-making.
- Project Management: Support various projects related to data analysis and operational enhancements, ensuring timely delivery and alignment with overall business objectives.
Qualifications
- 1 - 2 years of experience in client operations, business analysis, or a similar role.
- Proven experience working with large datasets and generating reports, dashboards, and insights.
- Experience with data visualization tools such as AWS Quick Sights, Tableau, etc.
- Familiarity with CRM systems (e.g., Hubspot) and business intelligence tools.
- Strong proficiency in data analysis using tools like Excel, SQL, or Python for data manipulation and analysis.
- Experience with data management practices to ensure consistency, accuracy, and accessibility of information.
- Strong problem-solving skills with the ability to identify trends, patterns, and insights from operational data.
- Experience in performing strategic analysis and making actionable recommendations based on data findings.
- Excellent communication skills to effectively present data insights and recommendations to senior leadership and cross-functional teams.
- A self-starter who takes initiative and approaches tasks with a sense of urgency.
We understand that not everyone will demonstrate proficiency in all of the areas listed under the responsibilities and qualifications. At Mursion, we strive to raise the bar! We encourage women and historically marginalized communities to apply if you feel your skills and life experiences are transferable to some of the qualifications in the job description.
Our Values
We cultivate empathy
Empathy is at the core of all we do. We make time to communicate and listen before we take action. We make decisions based on reasoned analysis and authentic care for the aspirations of our partners and colleagues.
We lead with curiosity to create lightbulb moments
Our team is strengthened by having the courage to thoughtfully ask difficult questions. We are results-oriented innovators who create dynamic solutions to complex problems by encouraging transparency, creativity, and iteration. We are energized by thought-provoking conversations and the diverse perspectives of our partners and peers.
We strive to raise the bar
We see ourselves as trailblazers in simulation. Our learning theory is grounded in research and we demand empirical evidence before concluding our efforts have been successful. We always look for ways to improve. We recognize we live in an imperfect world and we embrace our responsibility to promote shared understanding and elevate humankind.
We have the courage to be human
We are a fun-loving, driven team of developers, artists, entrepreneurs, operational masterminds, and technologists dedicated to the proposition that learning experiences can be powerful and playful. We recognize that we are more than a business; we are a community of unique individuals with a collective focus to improve human interactions through practice. It is through our humanity that we create better products and learning experiences for our partners.
Compensation and perks:
Salary commensurate with experience. For full-time employees, Mursion offers competitive benefits, which include full medical, dental, and vision insurance, a 401k program, paid holidays, and flexible PTO. Collaborate with a unique blend of employees ranging from 3D artists, software developers, operations, sales, and finance teams to actors who deliver interactive, highly immersive simulations.Be at the forefront of reinventing learning for the future workforce.
How to Apply:
Qualified candidates should submit a resume. Applications will be reviewed on a rolling basis, so interested parties are encouraged to submit as soon as possible.Mursion is an equal opportunity employer and encourages applications from People of Color, Women, Persons with Disabilities, and the LGBTQIA+ community.
We are not accepting agency submissions at this time. Please don't send unsolicited candidate resumes to Mursion employees. They will not be accepted.
