Reports to: Senior Director, Sales Operations
Location: Hybrid
Company Overview:
Braeburn is dedicated to delivering solutions for people living with the serious consequences of opioid use disorder. At Braeburn, we challenge the status quo and champion transformation of the management of opioid use disorder (OUD) by partnering with the community to create a world where every person with OUD gets the best possible care and opportunity to reach their full potential. Our shared commitment to innovation on behalf of patients enables us to help people with OUD begin and sustain recovery.At Braeburn, there are opportunities to contribute to our purpose every day.
We value authenticity and strive to amplify all voices. Our culture empowers everyone to be successful and unleashes our full potential.
Position Summary:
Reporting to the Sr. Director, Sales Operations, the Sales Operations Analyst will be responsible for day-to-day Sales Operations support, including but not limited to Salesforce Customer Relationship Management (CRM), customer master, roster management, data analysis, reporting, targeting and call planning, and incentive compensation. The individual in this role must exercise sound judgment and ensure integrity and compliance with all Braeburn policies and Braeburn Code of Conduct.
Specific Duties:
- Manage customer master change requests.
- Ensure data quality and integrity within Salesforce CRM and other systems and that customer data is kept up-to-date and aligned with sales strategies and initiatives.
- Maintain sales rosters.
- Support Sales Operations initiatives, including but not limited to, sales meetings and communications, budget planning and reporting, customer inquiries.
- Create standard and ad hoc reports and analyses to provide actionable insights.
- Investigate and resolve field inquiries promptly and effectively.
- Assist with onboarding and training new sales team members and provide ongoing education on Sales Operations topics.
- Partner with and support first-line managers and their teams to achieve operational excellence.
- Collaborate effectively across all Braeburn cross-functional teams.
Skills:
- Essential: Strong Excel and Power Point skills.
- Preferred: Working knowledge of Salesforce.com, SQL (Structured Query Language), and Business Analytics tools (i.e., Amazon QuickSight, Tableau, Power BI, Qlik).
- Strong organizational, communication, presentation, and planning skills.
- Strong self-awareness, work ethic, problem-solving skills, commitment to excellence and openness to feedback.
- Strong ethical behavior and commitment to compliance.
- Ability to thrive in a dynamic, accountable start-up environment.
- Strong attention to detail and follow-through.
- Self-starter. Proactive in nature, actively participates and self-motivated.
Education/Experience:
- Bachelor's degree required.
- 1+ years of pharmaceutical Sales Operations, Sales Planning, or similar experience.
- Demonstrated ability to analyze data, identify operational needs, and implement improvements.
- Experience with supporting CRM, reporting, and Master Data Management (MDM) systems.
- Experience with pharmaceutical syndicated data (i.e., IQVIA, Symphony Health, Specialty Pharmacies, Specialty Distributors).
- Experience in a start-up environment a plus.
Braeburn is committed to ensuring equal employment opportunity for all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, military/veteran status, age, disability, or any other category/characteristic protected by law (collectively, "Protected Categories"). In fact, we encourage all underrepresented backgrounds to apply for any open job positions with the company.
