Summary of Job:
As Customer Support Specialist, you'll work with our clients to solve problems and deliver a great customer experience. The Customer Support team helps our pharmacies troubleshoot common issues and get the most out of our products. This role will be based out of our headquarters in Austin, TX and work a hybrid schedule with at least two days in office. Description of Job Duties:
- Handle client questions through inbound phone calls, emails, and chats
- Gain a broad knowledge of our products to answer a wide variety of customer questions through training and internal resources
- Use excellent communication skills to build rapport and quickly determine customers’ needs
- Resolve complex customer service issues by analyzing the customer problem and providing logical solutions
- Provide clients with training on our products, and offer suggestions on how they can best utilize our products for their company needs
- Maintain Salesforce by accurately updating customer records, and client interactions occurring either by phone or email
- Help maintain and expand internal knowledge base for customer support on product knowledge, troubleshooting, and common questions
- Display a positive can-do attitude and demonstrate a commitment to delivering fantastic customer service
- Other duties as assigned
Required:
- Enthusiasm for helping customers - customer service experience preferred
- Experience working with customers via phone and email a plus
- Excellent verbal and written communication skills
- Comfortable learning new tools and being creative to solve problems
- Strong organizational skills including attention to detail and multi-tasking
- Curiosity to learn about our products, clients, and industry
- Ability to work out of our Austin, TX office in a hybrid model
