The Griff Network, located in Fallsington, PA is looking for a Full-Time Account Management Specialist.
General Description:
The Account Management Specialist, will act as a liaison, to provide product/ services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Works with customers, new and old. Follows-up on customer orders and schedules them to meet due dates and ensure all paperwork and transportation is set-up and on schedule by performing the following duties.
Responsibilities:
- Entering of orders as needed
- Send Acknowledgment of orders to customers via email as needed
- Distribution of orders to production and material bins as needed
- Send Material Confirmations via email as needed
- Set activity reminders in Goldmine
- Update/Maintain delivery dates once received from Production Planner on a daily basis
- Process new accounts and maintain current accounts
- Process samples, trails and quotes as requested for customers
- Informs customers of changes throughout order life cycle
- Enters contract information, material specs, product details and all other critical information required to meet customer demands
- Communicates with customers on a daily bases via phone or email to review pricing, samples requests, material requirements or shortage s as needed. While working with all departments including Sales, Purchasing, Warehouse, Production, R & D, Quality and Transportation
- Processes complaints concerning any issue with a Customer’s order or requirements
- Answer telephones
Competency of Position Requirements:
- Identifiesandresolvesproblemsina timely manner
- Gathersandanalyzesinformation skillfully
- Workswellingroupproblemsolving situations
- Manages difficult or emotional customer situations
- Respondspromptlytocustomer needs
- Listens and gets clarification
- Balances team and individual responsibilities
- Understandsbusinessimplicationsof decisions
- Must want to love to succeed
- Work with purpose and urgency
- Able to deal with frequent change, delays, or unexpected events
- Follows instructions
- Responds to management direction
- Takes responsibility for own actions
- Prioritizes and plans work activities
- Organizesorschedulessalesteams tasks
JobQualifications:
- Must have 3 to 5 years experience in customer service field
- High School education is needed
- Business to Business workexperience is preferred
