Program Manager

Description

Program Manager

Roles & Responsibilities:

• Demonstrate and implement PMI Project Management best practices in an ITIL environment that reduce risks, ensure projects are on time, meet quality, and improve service delivery
• Build, develop, and grow any business relationships vital to the success of the program, identifying opportunities and managing IT activities that meet current and future business requirements
• Implement and mature ITSM/ITIL processes that improve services, resolution times, and the Customer Experience (CX)
• Responsible for the daily oversight and management of 40+ employees that include but not limited to schedule, scope, finance management, corporate data calls, reporting, deliverables, meetings, risks, training, career paths, and other activities as identified
• Ensure deliverables and deadlines for program are met and to quality standards; Responsible for developing and maintaining robust plans like the Program Management and Quality Control plans in compliance with PWS requirements
• Responsible for ensuring the team achieve the Service Level Agreements; and addressing any non-conformances
• Responsible for providing the customer and executive management with monthly, quarterly and ad-hoc reports on performance of the contracts
• Effectively and timely communicate and manage expectations with team members and stakeholders
• Plan, schedule and manage timelines and milestones using appropriate tools for IT Projects.
• Responsible for the resources working for the individual task orders. This includes hiring, mentoring, performance reviews, and managing resources.
• Identify, log, and mitigate risks via a Risk Log
• Communicate, coordinate, and manage subcontractors supporting the program
• Support business development, proposal activities, and other HQ datacalls, as requested
• Additional duties as assigned

Requirements

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a relevant field; or years of equivalent experience
• 8+ years of experience in program management, including leading complex IT projects with team sizes of 40+ employees
• 5+ years’ experience managing an IT team within an LAN/WAN Infrastructure and Network
• Active PMI Project Management Professional (PMP®) or PMI Program Management Professional (PgMP®) Certification; must provide number
• 8+ years supporting the federal government as a contractor
• 5+ years working in an ITSM/ITIL v3 environment, managing teams, and ensuring continual service improvements (CSI)
• 3+ years supporting Business Development activities such as capture management activities and developing written content for proposals
• Must be proficient in the Microsoft tool Suite that includes creating professional looking documents free of spelling errors, grammatical errors, and that are aesthetically pleasing
• Strong knowledge and experience with Agile Scrum development methodology
• Excellent communication, leadership, written, oral, and organizational skills
• Experience with cross-functional team leadership and senior-level stakeholder engagement
• Prior experience supporting business development processes that include capture support activities and proposal writing
• Exceptional leadership and organizational skill; must be a team player with a positive attitude
• Familiarity with the Shipley lifecycle processes (Business Development, Capture Management, Proposal Writing)

Desired Skills:

• Certified ScrumMaster (CSM) or equivalent Agile certification
• Customer Experience training or certification
• ITIL v3 or V4 certification(s)
• Cloud certification(s)
• CISSP certification
• COMPTIA certification(s)
• APMP certification(s)

Benefits

Some of our competitive benefits include:

• Medical and dental coverage  
• 401k plan with employer contribution  
• Paid holiday, vacation, and sick leave  
• Metro-check program  
• Tuition reimbursement