Notice to Applicants: We value your privacy and security. At GoCo, we do not request any Personally Identifiable Information (PII), such as Social Security numbers or bank details, during our application process. Applicants are encouraged to apply directly from our certified, secured careers page:
https://www.goco.io/careers#open-positions.Our mission at GoCo is to help small businesses spend less time on manual, HR tasks, so they can focus on growing happier, more productive teams. Backed by notable investors such as Salesforce Ventures and named one of the best places to work in Houston, we’re a close-knit team driven by honesty, hard work, fun and creativity. At GoCo every team member has a big impact on our business, and on the world!About this role:This role is a dynamic role serving many aspects and levels of expertise around benefit-related inquiries and collaborating with administrators, brokers, and carriers to resolve issues.
It also involves assisting with benefit builds and renewals by gathering and updating data, followed by conducting quality assurance (QA) to ensure accuracy. The role includes maintaining and updating the benefit sync dashboard, troubleshooting carrier connections, and managing EDI files and carrier form builds.What will I be doing?
- Ticket handling
- Collaboration with Administrators, Brokers and Carrier Contacts
- Act as a primary contact for ongoing benefit-related inquiries and issues
- Work with benefits administrators, brokers and/or carriers resolve any discrepancies or problems
- Benefit Builds & QA’s
- Assist in the planning and execution of benefit builds (implementation and renewal)
- Work with brokers/vendors to gather and update renewal data
- Conduct QA to ensure accuracy and completeness
- Benefit Sync Dashboard Maintenance
- Update and maintain the benefit sync dashboard to reflect current data and changes
- Monitor the dashboard for discrepancies and work to resolve promptly
- Carrier Connection Building and Troubleshooting
- EDI Building and Troubleshooting
- Develop and manage 834 EDI files to ensure accurate and efficient data exchange
- Build and maintain Ameriflex COBRA and Flex account feeds
- Carrier form building and troubleshooting
- Develop and manage carrier form build creation and updating
- Troubleshoot and resolve carrier form issues
- Submit bug tickets
- Ensure proper issues are flagged and raised appropriately
Necessary Skills, Experience & Education
- Strong Communication Skills.
- Problem-Solving Abilities
- Attention to Detail
- Technical Skills
- Project Management
- Analytical Skills
- Customer Orientated experience preferred
Benefits and Perks
- Insurance benefits, including Health, Dental, Vision, HSA, Life Insurance, and more
- Equity/Stock options
- Flexible paid time off
- Paid parental leave
More reading, for your leisureA normal work day at GoCo hardly feels like work at all. We love to push the limits utilizing the latest modern tech and take pride in delivering to our users a platform that is delightful, intuitive and beautiful. Personal learning and growth is also a key ingredient to GoCo’s culture. Managers act as mentors helping guide each team member in achieving their goals. If you’re a passionate, hard-working person wanting to make a big impact in their workplace, then we’d be delighted to work with you!You can learn more about our culture, mission, and perks here: https://www.goco.io/careers/If you don’t meet all of the requirements listed here, we still encourage you to apply.
No job description is perfect, and we might find an even more suitable opportunity that matches your skills and experience.
