At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As a Part time Technical Writer (50%), you will be part of a dynamic, ever-learning team, in a growing, challenging, and exciting environment.In this role, you will be responsible for, and involved in the whole journey from end-to-end: feature discussions, starting from the UI/UX microcopy, with the Product Managers, UX and development teams, working with the scrum teams using agile methodology, and creating and uploading documentation to a customer-facing site.
How will you make an impact?
- Collaborating with the UX team to produce/review microcopy and review logs that enhance the user experience.- Collaborating with multiple scrum teams in an Agile environment, ensuring adherence to sprint and release milestones.- Applying critical thinking to push boundaries and innovate within your role.- Creating end-user guides that are clear, concise, and user-friendly while utilizing AI to enhance the quality and efficiency of documentation.- Updating documentation based on internal and customer feedback.- Integrating with the Documentation team while working independently with various stakeholders.
Have you got what it takes?
- Highly motivated, organized, and self-managed individual.- Experience in UX microcopy and video creation.- Current and proven experience in an agile software development environment.- Experience in creating clear and structured guides for different audiences using single sourcing and conditions.- 2-6 years of experience as a Technical Writer.
You will have an advantage if you also have:
- An ever-learning mindset.- Strong multitasking skills, with the ability to work effectively in a fast-paced environment.- Passion for emerging technologies and new tools.- Experience with Flare, GitHub, and Jira.What’s in it for you?Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!Enjoy NICE-FLEX!At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.Requisition ID: 5233
Reporting into:
Group Lead, Technical Writing
Role Type:
Individual Contributor
#LI-Hybrid
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
