At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As a Cloud System Engineer, you will be responsible for performing system administrative functions such as patch management, trouble-shooting hardware, application and OS issues, and deploying customer environments using Windows Server and Linux in a highly secure service provider environment.
How will you make an impact?
- Deploying Windows OS images on servers
- Performing routine system patching and general administration on Windows and Linux servers
- Providing Level 3 technical support for systems related issues
- Providing Level 1 technical support for security related issues
- Maintaining currency with an IT asset management system
- Developing and maintaining system documentation
- Participating in a 24 x 7 on-call rotation schedule
Have you got what it takes?
- BS/BA in computer science or information systems
- 4+ years system administration experience in a Windows server environment
- Knowledge of scripting with Windows Power Shell or other current scripting languages
- Familiar with TCP/IP network fundamentals and common protocols such as FTP, SSH, SMTP, HTTP, HTTPS
- Knowledge of scripting with Windows Power Shell or other current scripting languages
- Familiar with TCP/IP network fundamentals and common protocols such as FTP, SSH, SMTP, HTTP, HTTPS
- Experience with various systems management, monitoring, diagnostic, and troubleshooting tools
- Excellent technical problem solving skills combined with strong customer service attitude
- Good understanding of computer systems characteristics, features, and integration capabilities.
- Certifications in vendor or industry technologies, e.g. Microsoft, Linux, etc
You will have an advantage if you also have:
- Hands on experience working in a data center environment
- Experience in virtualization
- Experience working in a Security compliant environment (e.g. PCI/SOX/HiTrust/ISO)
- Familiarity with ITIL framework
- Familiarity with Systems Management software especially BigFix
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.Requisition ID: 5360
Reporting into:
Cloud System Manager
Role Type:
Individual Contributor
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
