Image360-Plymouth - Client Specialist Position
Growing and dynamic signage and experiential graphics company seeks motivated, personable and knowledgeable Client Specialist with experience in the sign industry to manage existing active account opportunities as well as develop new account relationships.
Job Description
This position holds the responsibility of increasing revenue by facilitating sales activity from existing and new customer accounts, account management and providing an outstanding client experience. The Client Specialist manages several forms of client communication to uncover needs, provide solutions and lead the sales process through completion.
Job responsibilities
- Evaluate clients’ needs and develop solutions based on those needs
- Make marketing follow-up calls to and arrange and conduct visits of existing and prospective customers
- Quality assurance and client service of outgoing jobs
- Ability to be a conduit between our operations team and clients in order to ensure strong client service, timeliness and quality.
- Oversee in-house front counter sales
- Systematic estimate management and follow up
- Maintain client contact information in an organized and presentable method
Qualifications / Skills:
- At least 2 years business-to-business sales and / or customer service experience preferred
- Proficiency in Microsoft Office Suite
- Professional, upbeat, and outgoing with excellent people skills
- Detail-oriented, dependable, and self-motivated
- Positive outlook, goal-oriented, and reliable
- Clean driving record with dependable vehicle and valid driver’s license
- Expertise in Internet search
- Strong communication skills, both written and verbal
- Keen multi-tasking abilities
- Self-motivated and team player
- Ability to continue and build professional relationships with diverse customer/prospect base
- Knowledge of sign industry substrates, media, products a plus but not necessary
Experience in the following a definite plus but not mandatory:
- Previous experience in the sign / graphic industry.
- Knowledge of sign / graphic industry substrates, media, and products.
- Design software applications:
- Adobe InDesign – current version
- Adobe Illustrator – current version
- Adobe Photoshop – current version
- Adobe Acrobat Professional – current version
- FlexiSign – current version
Wide-format printer, vinyl plotter, laminator and/or Onyx RIP operation. Color management concepts and procedures.
About the Opportunity
- M-F, business to business accounts
- Introductory and ongoing training provided
- Team environment
- Benefits package including paid vacation and insurance
- Bonus incentive package
- Compensation commensurate with experience level
