Since 2001, Procede Software has been a leading provider of enterprise-level Dealer Management Solutions (DMS) for the heavy-duty truck and ancillary markets. Serving dealer locations throughout the United States, Canada, and Australia, the industry’s leading dealerships trust Excede to run their business because of its full functionality across all dealership departments, high reliability, and strong integration with their OEM providers. Excede, its powerful DMS, leverages the strength of Microsoft® SQL technology to provide advanced Windows® and browser-based applications with real-time information.
We are seeking a motivated Application Systems Consultant to join our dynamic team. The ideal candidate will be responsible for providing expertise and support primarily for new client implementations, acting as a liaison between Procede Software and client leads to ensure proper guidance on the setup and use of our proprietary software. The consultant will act as a technical expert in the features and functionality of Excede, strategically implementing Excede for clients while following Procede Software standards, industry best practices, and by analyzing clients’ requirements.Why Procede? - This is what our Chief Customer Officer has to say...watch this videoPrimary Job Responsibilities
- Consults with client leadership to understand client’s business requirements through implementation process
- Analyzes Excede system capabilities and compares to client’s needs and defines objectives
- Analyzes client’s legacy data and develops technical recommendations on how data should be transferred for use in Excede
- Uses discretion and independent judgement to determine necessary system functionality and setup required
- Utilizes SQL to expedite database setups and configurations
- Estimates times frames, quality and quantity of resources required to successfully implement a project
- Designs test cases for client based on system setup and workflow
- Modifies setup for client and educates client on future modifications they will do themselves
- Ensures implementation tasks are met; resolves and tracks project issues and keeps management and client informed of project progress
- Designs and documents setup and workflow for clients and educates internal staff as needed
- Identifies tasks and necessary next steps to successfully complete implementation projects
- Uses Project Management Tool to record project milestones and progress
- Consults and supports interactively with clients as they test, utilize Excede, have questions or need additional information
- Assists in developing, maintaining, and improving implementation programs, and materials
- Participates in on-going customer support and assists with product release testing and documentation as needed
- Supports senior team members on their projects by resolving and tracking project issues and keeping team members and clients informed of progress
- Collaborates directly with the Deployment, Sales, Education/Training, Support, and other related departments to implement customers
- Assist with basic setup, troubleshooting, workflow and process-related implementation tasks
- Ensures clients are provided proper guidance on product setup and use, supported during and immediately
- May also be called upon to deliver, assist with sales product demonstrations, and present material or workshops during conferences or events
Desired Qualifications/Skills
- Strong organizational, time management, and project management skills
- Ability to work independently and make decisions based on sound judgment but have an understanding to know when to escalate
- Ability to work in a fast-paced high-stress environment and take ownership of deadlines within stringent time constraint
- Ability to understand and explain technical information to technical resources as well as non-technical users
- Must have excellent interpersonal, verbal and written communication skills, patience and flexibility
- Has professional poise and comfort with leading discussions with client decision makers and end users
- Affinity for technology to keep personal IT skills and knowledge up to date
- Highly motivated with capability to learn quickly
- Intermediate Microsoft Office Suite knowledge
- Knowledge of Crystal Reports, SQL, or accounting a plus
- Dealership or Transportation Industry knowledge a plus
- DMS implementation experience a plus
Requirements
- Bachelor’s degree preferred in related field, such as Computer Science or Business Administration. Relevant work experience may be substituted
- 0-2 years’ experience in product/software implementation or project management
- Experience working with SAAS/enterprise software in a communicative approach, such as with customer service, technical support, or education a plus
- Must be available to work remotely to support customer lives on occasional weekends and/or holidays
- Must be available to travel up to 50% of the time to possibly include weekends and holidays
- Must have a valid driver's license
- Ability to obtain a passport for international travel, as requested. We have customers in the U.S. and Canada
Physical Requirements
- Ability to sit and/or stand for long periods of time depending on your position and/or getting up and down through your work shift
- Ability to use hands and fingers or adoptive equipment to safely operate assigned equipment
- Ability to lift up to 20 lbs or the weight of your baggage when travelling
- Ability to frequently lead discussions for a long period of time, and to hear and speak clearly by telephone and face-to-face
- Ability and means to travel on a flexible schedule as needed. Travel requirements may include driving for periods of time, flying to customer sites and consecutive overnight stays
The Exciting StuffBenefits
- Medical, Dental and Vision
- Competitive Compensation
- Paid Time Off (PTO)
- Volunteer Time Off (VTO)
- 14 Paid Holidays
- Lifestyle & Wellness Reimbursement
- Retirement Plan with Company Match
- Work equipment (laptop, monitor(s), keyboard, mouse, etc.)
- Destination office in Solana Beach, CA
- Hybrid work schedule
Location and CompensationThis is a hybrid-remote role; candidates based in San Diego county are expected to work a minimum of one day per week in the office, those residing outside of San Diego county will be considered fully remote. The salary range for this role is $65,000 - $95,000 per year, depending on a combination of factors, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, location, etc.In addition to our comprehensive benefit package, our company encourages and supports career development.
We are equally invested in our employees’ success and believe in a partnership where individuals can grow professionally.CultureWe work hard and play hard; we strive to create a culture that is as equally challenging as it is fun and rewarding! Please view our social media pages to get a glimpse of our company sponsored events:Facebook: https://www.facebook.com/procedesoftwareofficial/LinkedIn: https://www.linkedin.com/company/procede-softwareWe are proud of our company and welcome you to visit our website to see why and learn a little bit more about us https://www.procedesoftware.com/company/We hope you are interested in our Company and our Application Systems Consultant role and welcome anyone to apply!Please be sure to add notifications@app.bamboohr.com to your email contact list to ensure delivery of all correspondence from us.Procede Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Procede will not sponsor applicants for immigration-related benefits.
